Apply account-specific digital treatment
Third-party collections use patented AI and behavioral science to customize treatment for accounts. Digital engagement is supplemented by voice and mail servicing.
TrueAccord
Freemium
Manage delinquent accounts with digital communications, AI-supported account treatment and a self-service payment portal. TrueAccord combines collection technology with first-party servicing and third-party recovery.
TrueAccordとは？
TrueAccord is a digital-first debt collection agency with software for account onboarding, consumer engagement and self-service payments. Businesses place account portfolios with the provider, while consumers can use a mobile-optimized portal to set up available payment plans.
Its first-party service, offered through subsidiary Sentry Credit, works under a client’s brand during early delinquency. Third-party collections serve late-stage and charged-off portfolios, combining AI-supported digital treatment with voice and mail servicing.
TrueAccordでできること
Offer self-service payment plans
A mobile-optimized payment portal lets consumers set up available payment plans online, with a self-service route that does not require a phone call.
Connect portfolio records
The Recover REST API lets authorized clients upload customers and amounts to recover, then query the most recent account status.
Fit first-party servicing to existing operations
Specialists adopt a client’s brand voice and processes. The team can work in the client’s CRM or system of record, or use the provider’s technology stack.
利用シーン
“Extend an early-stage servicing team”
Use white-label first-party specialists to engage customers in the initial months of delinquency while working within the client’s existing operations.
“Place older account portfolios”
Use third-party collection services for late-stage or charged-off accounts, with digital outreach and a mobile payment-plan workflow.
“Coordinate collection data”
Connect a Recover account to business systems so teams can submit account and balance information and retrieve current statuses programmatically.
よくある質問
How does a business begin using TrueAccord?
Businesses can schedule a consultation about their portfolio and servicing needs. Account ingestion and client teams support portfolio onboarding; the Recover API provides a programmatic route for uploading customer and amount data.
Who provides the first-party service?
Sentry Credit, Inc., a TrueAccord subsidiary, provides first-party servicing. Specialists work as an extension of the client’s brand and can use the client’s CRM or system of record, or the provider’s technology stack.
Do consumers need to call to set up a plan?
The mobile-optimized portal provides an online route to set up available payment plans. Voice and mail servicing can also supplement digital communication.
What access does an API integration require?
The Recover API requires a client account and API key. Clients associated with multiple creditors also specify the relevant creditor in customer requests. The API supports submitting customer records and recovery amounts and querying their most recent status.
クイック情報
- Business audience
- Organizations managing delinquent account portfolios
- Collection services
- First-party servicing and third-party recovery
- Consumer access
- Mobile-optimized self-service payment portal
- Client integration
- Recover REST API; first-party CRM/SOR workflow options
TrueAccord のトラフィック分析
トラフィックデータは参考情報としてご利用ください。
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