Chargeback prevention and recovery software for ecommerce merchants and payment businesses.
Chargeblast is chargeback prevention and recovery software for ecommerce merchants and other payment businesses. Its products address disputes at several stages: alerts can prompt action before a chargeback is filed, deflection is intended to redirect liability for qualifying disputes, digital receipts provide transaction context to cardholders, and Recovery helps merchants respond after a dispute arrives.
The platform connects with payment processors and commerce or subscription tools. Its recovery workflow collects transaction evidence, prepares dispute responses, and submits them after human review. Pricing is product-specific: alerts are charged per alert, Recovery takes a share of recovered funds on won disputes, and Digital Receipts are listed as free per receipt.
Alerts use Visa RDR and Mastercard Ethoca connections to notify merchants before eligible disputes become chargebacks. Refund processing can be automated; listed prices are $29 per Ethoca alert and $19 per Visa RDR or CDRN alert.
Recovery gathers order, delivery, customer communication, and payment-authentication evidence, then generates reason-code and card-scheme-formatted rebuttal letters. Cases receive human review before submission.
A dispute dashboard and analytics include win rates by reason code, recovered funds relative to service cost, and month-over-month trends.
For qualifying disputes, the Deflection product is described as shifting liability back to the issuer and preventing TC-40 or SAFE alerts from being deployed.
Digital Receipts present merchant identity and itemized purchase details in cardholder banking contexts to help clarify transactions. The pricing page lists the service as free per receipt.
The integrations directory lists connections including Stripe, Shopify, Airwallex, Braintree, Authorize.Net, Recharge, Recurly, and Chargebee, alongside additional payment and subscription platforms.
A merchant can use network alerts to identify an eligible transaction early and issue a refund where appropriate, aiming to resolve the customer's concern before it becomes a chargeback.
When a dispute is filed, a merchant can use Recovery to assemble transaction records, prepare a tailored response, and submit it for issuer review.
Merchants can use Digital Receipts to show clearer business and item details in banking contexts, helping customers recognize a legitimate purchase before disputing it.
Businesses using supported payment processors or subscription platforms can connect those systems to centralize aspects of chargeback prevention and response.
Chargeblast says signup can be completed in about five minutes and that alerts may begin within two hours after the required onboarding information is submitted.
The stated workflow is to receive the chargeback, assess and gather evidence, submit the response, and await the bank's decision. Chargeblast says evidence is reviewed by a person before submission.
Recovery is listed at 15% of recovered funds for won disputes. The site describes this as no-win, no-fee; the fee applies when funds are recovered.
Listed integrations include Stripe, Shopify, Airwallex, Braintree, Authorize.Net, Recharge, Recurly, and Chargebee, among others. Square is marked as coming soon on the integrations page.
Chargeblast says accounts can be cancelled in one click in its app and that there are no yearly contracts.
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