Weave

Weave is an AI-powered communications platform for healthcare practices and multi-location organizations. It combines calling, texting, scheduling, reviews and payments in one place.

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Overview

Weave is an AI-powered communication platform for healthcare practices and multi-location organizations. It combines a phone system with messaging, scheduling, reviews, payments and automation tools so teams can manage more of the patient journey in one place.

The product is positioned around reducing repetitive front-desk work and helping teams respond faster, keep calendars full, collect payments and stay organized across calls, texts, email and web-based workflows. The site also highlights a new AI Receptionist experience that can answer calls and texts, book appointments and hand conversations off to staff when needed.

Core features

Phone system and call management

Handle inbound and outbound calls, missed-call follow-up, phone trees, call queues and call analytics from the same platform.

Messaging and texting workflows

Send two-way text messages, bulk texts, schedule confirmations and missed-call texts to keep conversations moving when staff are busy.

Scheduling and intake tools

Let patients confirm appointments, book online, complete digital forms and receive reminders that help keep calendars full.

Payment collection tools

Collect payments by text, online bill pay, payment reminders and buy-now-pay-later options to reduce time spent on collections.

Reputation and outreach tools

Manage reviews, email marketing, recall reminders and customer profiles to support patient communication beyond the call.

AI-assisted communication

Use AI features such as Call Intelligence, Response Assistant, Email Assistant, voicemail transcription and the AI Receptionist to automate routine work.

Vertical-specific capabilities

View practice-specific add-ons such as insurance verification for dental, eyewear ready notifications for optometry and vaccine reminders for veterinary practices.

Common use cases

Front-desk call handling
Use Weave to answer calls, route messages and follow up on missed calls so patients can still reach the office when staff are busy or after hours.
Appointment booking and reminders
Keep schedules fuller by letting patients book, confirm and reschedule appointments through Weave’s scheduling and texting tools, including the AI Receptionist where supported.
Payments and collections
Collect more revenue with text-to-pay, payment reminders, online bill pay and buy-now-pay-later options that reduce back-and-forth around billing.
Patient retention and reputation
Manage reviews, email campaigns and recall reminders to keep patients engaged and bring back overdue or idle patients.
Call review and workflow insight
Use call data, call transcriptions and patient sentiment insights to spot missed revenue opportunities and improve service workflows.

Pros and Cons

Pros

Brings calling, texting, scheduling, reviews and payments into one platform.
Includes AI tools for call handling, voicemail transcription, email drafting and review responses.
Supports after-hours and missed-call workflows with automated follow-up.
Offers healthcare-focused features for dental, veterinary and optometry practices.
Provides plan tiers and onboarding support for organizations that want a more structured rollout.

Cons

The collected sources do not show a full public integration catalog, so compatibility details are limited in the available text.
Some AI Receptionist functions are marked as coming soon, including payment collection, language switching and unscheduled-treatment follow-up.

FAQ

What kind of product is Weave?

Weave combines phone, text, email, reviews, payments and related workflow tools in a single platform for healthcare organizations. The homepage describes it as a world-class phone system plus communication tools, and the pricing page shows plan tiers for healthcare practices.

Who is Weave designed for?

The site presents Weave as an AI-powered platform for healthcare practices and organizations. The homepage highlights practices and multi-location organizations, while the pricing page calls out healthcare organizations and the integrations page groups support by dental, veterinary, medical and optometry.

What workflows does Weave support?

Yes. Weave lists online scheduling, appointment reminders, schedule confirmations, missed-call texting, two-way text messaging, bulk texting, text to pay, payment reminders, reviews, email marketing and call intelligence among its features.

How is Weave priced?

The pricing page starts plans at $249 per month and describes three tiers: Pro, Elite and Ultimate. It also notes included support such as award-winning customer support and expert onboarding.

Does Weave work with other systems?

The source pages show built-in support for healthcare categories such as dental, veterinary, medical and optometry, but they do not provide a complete integration catalog in the collected text. The AI Receptionist page also says it is built into the Weave platform and can connect with existing Weave phone, messaging and scheduling tools.

Quick Facts

Category: Healthcare communications platform
Primary users: Healthcare practices and multi-location organizations
Core channels: Phone, text, email and web-based workflows
Pricing: Paid plans starting at $249/month
Plan tiers: Pro, Elite and Ultimate
Website: getweave.com