Multi-channel messaging in Teams
Add SMS, MMS, RCS, WhatsApp, and eFax to Microsoft Teams numbers so users can manage multiple communication channels without leaving Teams.
Clerk Chat
RivendicaClerk Chat adds SMS, MMS, RCS, WhatsApp, and eFax to Microsoft Teams phone numbers, with shared inboxes, analytics, and AI voice/messaging agents. It is designed for teams that want to manage customer conversations in Teams without porting existing numbers.
Overview
Clerk Chat is a messaging and calling platform for Microsoft Teams that adds SMS, MMS, RCS, WhatsApp, and eFax to Teams phone numbers. It is positioned for organizations that want to manage customer conversations inside Teams while keeping their existing number setup.
The product also emphasizes calling-plan replacement, shared inbox workflows, and AI voice and messaging agents. On the Teams-specific page, Clerk Chat says users can enable messaging on existing Teams phone numbers without porting, and that 10DLC registration can be completed quickly for compliant messaging use.
Core capabilities
No-port deployment
Use existing Teams phone numbers without porting, which reduces migration work and keeps the current calling setup in place.
Team collaboration tools
Handle team communication through shared inboxes and internal threads, with support for group messaging and assignment workflows.
Built-in analytics
Track response times, delivery rates, and usage from built-in analytics instead of stitching together separate reporting tools.
AI agent support
Enable AI voice and messaging agents for inbound and outbound calls, positioned as part of the Teams workflow.
Trust and registration controls
Support compliance-focused messaging with branded messaging, branded calling, verified identity, and 10DLC registration.
Practical use cases
Centralize customer messaging in Teams
Teams users can keep customer conversations in the same workspace where they already handle calling, using existing phone numbers and shared inboxes to coordinate responses.
Run compliance-focused messaging programs
Organizations that need compliant outreach can use branded messaging, verification, and 10DLC registration to support business texting workflows.
Track communication performance
Support or operations teams can use built-in analytics to monitor response times, delivery rates, and message volume across the team.
Automate voice and messaging workflows
Organizations that want to automate call and message handling can use the AI voice and messaging agent offering for inbound and outbound interactions.
Rework Teams calling setup
Companies evaluating Microsoft communications costs can compare Clerk Chat against Microsoft Calling Plans and consider the product’s positioning around downgrading to Teams Phone Standard.
Pros and Cons
Pros
- Extends Microsoft Teams with multiple messaging channels, not just SMS.
- Works with existing Teams phone numbers and does not require porting according to the source.
- Includes built-in analytics for response times, delivery rates, and usage.
- Offers shared inboxes and team collaboration features for coordinated messaging.
- Provides a clear pricing entry point alongside an enterprise option.
Cons
- The source does not provide a full setup walkthrough or technical implementation details.
- Some pricing and integration items are listed as contact sales or coming soon, so buyers may need to confirm fit directly.
FAQ
What does Clerk Chat do for Microsoft Teams?
Clerk Chat adds SMS, MMS, RCS, WhatsApp, and eFax to Microsoft Teams numbers, so teams can manage more of their customer communication in Teams.
Do you need to port numbers to use it?
The source says setup includes enabling messaging on existing Teams phone numbers with no porting required, and that 10DLC registration can be completed in under 48 hours.
Is there paid pricing available?
Yes. The pricing page lists a Growth plan at $9.99 per user per month and an Ultimate plan at $19.99 per user per month, plus an Enterprise option with custom pricing.
How do teams use it day to day?
The source highlights built-in analytics, shared inboxes, campaign tools on higher tiers, and the ability to send messages directly inside Microsoft Teams.
What should buyers verify before adoption?
The source does not give a full implementation guide here, but it does indicate the product is meant to work with existing Teams numbers and supports compliant messaging workflows.
Quick Facts
- Category
- Microsoft Teams messaging and calling
- Platform
- Microsoft Teams
- Primary use
- Adding SMS, MMS, RCS, WhatsApp, and eFax to Teams numbers
- Pricing
- Paid plans listed; Growth starts at $9.99 per user/month and Ultimate at $19.99 per user/month
- Enterprise
- Custom pricing available
- Source domain
- clerk.chat