Always-on front-office coverage
Avoca responds to inbound calls, texts, chats, and web leads, with the stated goal of booking jobs without missed leads or hold times.
Avoca AI
ReivindicarAvoca AI is a home services AI platform that answers calls, texts, chats, and web leads, then books qualified jobs into CRM workflows. It also supports outbound re-engagement and call coaching for service teams.
Home services AI front office
Avoca AI is a home services AI platform positioned as an "AI front office" for trades businesses. It is designed to answer inbound calls, texts, chats, and web leads, then turn qualified conversations into booked jobs without requiring a human to handle every interaction.
The site presents three main workflows: converting inbound demand, nurturing past customers with outbound and drip campaigns, and coaching CSRs with call scoring and visibility into missed opportunities. Avoca also offers a direct ServiceTitan integration so booked jobs can be pushed into the CRM and dispatch workflow with minimal manual entry.
Core capabilities
Lead qualification and routing
The platform supports emergency escalation and qualification before booked jobs are sent to the CRM or job board.
Outbound re-engagement campaigns
Avoca runs multi-channel drip campaigns and outbound booking workflows to re-engage past customers and fill the board.
Call scoring and coaching
Managers can score calls, review missed opportunities, and use real-time insights to coach CSRs.
Deep ServiceTitan sync
The ServiceTitan integration syncs booked jobs with customer details, appointment times, service type, and notes directly into the board.
Multi-location deployment support
The company says deployments can support one location or many, and that it runs across hundreds of home services front offices.
Common use cases
After-hours booking
Use Avoca to answer after-hours or overflow calls, qualify the lead, and book the job into the CRM when a human team is unavailable.
Win-back and reactivation
Use the outbound and drip-campaign workflows to reconnect with past customers and fill open capacity on the board.
ServiceTitan job booking
Use the ServiceTitan integration to push complete job records, including customer details and notes, directly into dispatch workflows.
Manager coaching and QA
Use call scoring and real-time insights to review CSR performance, identify missed opportunities, and reduce manual QA work.
Multi-location front office operations
Use Avoca across multiple brands or locations when the goal is to consolidate front-office operations and standardize call handling.
Pros and Cons
Pros
- Covers multiple front-office channels, including calls, texts, chats, and web leads.
- Supports both inbound booking and outbound re-engagement workflows.
- Includes coaching and QA-oriented call scoring for managers.
- Offers a direct ServiceTitan integration with real-time job sync and duplicate-customer matching.
- Is presented for home services operators, including single-location and multi-location teams.
Cons
- Public pricing is not available on the site, and the pricing page currently returns a 404.
- The source material is strongest on ServiceTitan and homepage claims, so details for other integrations and configuration options are limited.
FAQ
How does Avoca AI work with ServiceTitan?
Avoca AI answers inbound calls, chats, and web leads, then books jobs into ServiceTitan with job details and notes synced in real time.
What can Avoca AI handle beyond answering calls?
The site says Avoca can capture calls, texts, and chats; route emergencies; run outbound campaigns; and score calls for coaching and QA.
Which types of businesses is Avoca AI built for?
The product is presented for home services businesses such as HVAC, plumbing, electrical, pest control, garage door, and general contractors.
Does Avoca AI publish pricing?
The source does not show public pricing details. The pricing page returns a 404, so pricing and plan structure are not available from the provided pages.
Is Avoca AI suitable for multi-location teams?
Avoca says it is deployed at scale across hundreds of home services front offices and is SOC 2 certified.
Quick Facts
- Category
- Home services AI platform
- Primary users
- Home service businesses and service leaders
- Core workflow
- Answer calls, book jobs, sync to CRM, and coach CSRs
- Integration
- ServiceTitan
- Pricing
- Not published on the site
- Company claim
- Trusted by 1,000+ service businesses