Multichannel messaging
Communicate with customers through WhatsApp, RCS, SMS and email, with channel options for personalized interactions.
Zixflow
Freemium
A CRM and messaging automation platform for managing customer journeys across WhatsApp, SMS, email and RCS.
What is Zixflow?
Zixflow is a customer relationship management and communication automation platform for sales, marketing and service teams. It combines customer journey management with messaging across WhatsApp, SMS, email and RCS, supporting both customer engagement and operational communication.
The platform is used to build automated journeys around customer interactions, including notifications, follow-ups and conversational workflows. Its Smart API supports message delivery optimization through sequential retries and channel fallback, as illustrated by OTP delivery use cases. Zixflow also supports WhatsApp chatbots and workflow automation for processes such as feedback collection, appointments, visitor entry and order updates.
What can Zixflow do?
Customer journey management
Manage interactions across stages of the customer lifecycle, including service communication, follow-ups and re-order engagement.
Smart API delivery fallback
Retry failed messages across multiple channels sequentially, supporting recovery of time-sensitive messages such as OTPs.
WhatsApp conversational workflows
Create chatbot journeys for collecting structured feedback, guiding appointment bookings and handling visitor-entry information.
Automated service and transaction updates
Trigger contextual communications such as appointment confirmations, service issue updates and order-placement notifications.
Use Cases
“OTP delivery and onboarding”
Use sequential fallback and retries to recover failed authentication messages and help app users complete sign-up or sign-in.
“Feedback collection”
Guide customers through structured survey questions in a WhatsApp conversation rather than redirecting them to an external form.
“Appointments and visitor entry”
Let users book appointments or provide information for office access through guided WhatsApp interactions.
“Order and service communications”
Send confirmations, service updates and follow-up messages at relevant points after an order or service interaction.
“Repeat-purchase engagement”
Use re-order reminders and follow-up journeys to continue communication after an initial purchase.
Frequently Asked Questions
Which messaging channels does Zixflow support?
The website describes customer communication across WhatsApp, RCS, SMS and email.
Can Zixflow retry failed messages?
Its Smart API can automatically retry failed messages across multiple channels in sequence, including for OTP delivery workflows.
Can teams build WhatsApp chatbots?
Yes. Described uses include feedback surveys, appointment booking and office-entry information collection.
Does Zixflow support operational communication as well as marketing?
Yes. Examples include service updates, appointment confirmations, order notifications, visitor workflows and re-order follow-ups.
Quick Facts
- Product category
- CRM and communication automation
- Primary teams
- Sales, marketing and service
- Messaging channels
- WhatsApp, RCS, SMS and email
- Notable workflow
- Sequential message retry and channel fallback through Smart API
- Website
- zixflow.com
Zixflow Traffic Analysis
Traffic data is for reference only.
- Monthly Visits
- 25.6K
- Global Rank
- #1,163,248
- User Bounce Rate
- 41.7%
- Avg. Visit Duration
- 00:18
- Pages per Visit
- 1.71
- Domain Rating
- 62
Traffic Trends
| Jun | 29606 |
|---|---|
| Jul | 28542 |
| Aug | 25567 |
Traffic Sources
Traffic analytics are not available yet.
Top Regions
Traffic analytics are not available yet.
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