Siit

Siit is an AI service desk for IT and internal operations, unifying operational data, request handling, and workflow automation in Slack, Teams, email, or a portal.

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AI service desk for internal operations

Siit is an AI service desk for IT and internal operations. It centralizes requests, operational data, and workflow execution so teams can manage support and business processes from one platform.

The product is designed to unify context from systems such as HRIS, MDM, IAM, and ticketing tools, then use that context to automate request handling and cross-system workflows. Employees can submit requests in Slack, Microsoft Teams, email, or a self-service portal, while admins work from a centralized dashboard.

The site emphasizes end-to-end automation, including AI agents that handle tasks, routing, approvals, and workflow steps. It also includes reporting, asset management, SaaS inventory, knowledge base features, and out-of-the-box integrations for common workplace systems.

Key capabilities

Conversational request intake

Siit collects requests through Slack, Microsoft Teams, email, and a self-service portal so employees can ask for help in the channels they already use.

Request management and routing

Admins manage requests from a central workspace with service requests, approvals, followers, group assignment, satisfaction ratings, and SLA tracking.

Automated workflows

Workflows can be triggered by request events or people data such as start dates, birthdays, and work anniversaries, allowing routine internal processes to run automatically.

AI support features

The platform includes AI article suggestions, AI agents, AI assist, AI triage, and agent analytics to help surface answers and execute tasks with context.

Integrations and API

Siit connects to more than 100 integrations, with support for HRIS, MDM, IAM, ticketing systems, and an open API for custom connections.

Reporting and operational data

Reporting dashboards, data exports, people records, app inventory, equipment inventory, and app discovery help teams track service activity and operational data in one place.

Common use cases

Employee request management
Use Siit to let employees submit IT and internal support requests in chat or email, then handle intake and resolution from a shared admin workspace.
Onboarding and offboarding
Route onboarding and offboarding tasks using workflow triggers tied to people data such as start dates, so cross-system steps can run automatically.
Access and service requests
Use the service catalog, approvals, and routing rules to standardize access requests and other recurring internal processes.
Asset and SaaS oversight
Track assets, app inventory, and linked people records to keep a single view of equipment and SaaS context when handling requests.
Operational reporting
Use reporting dashboards, exports, and SLA tracking to review performance, identify bottlenecks, and monitor request handling over time.

Pros and Cons

Pros

Combines request intake, workflow automation, AI assistance, and operational reporting in one product.
Supports multiple employee-facing channels, including Slack, Microsoft Teams, email, and a self-service portal.
Connects to more than 100 integrations and offers an open API for extending workflows.
Includes asset and SaaS management alongside service desk features, which helps teams keep operational context together.

Cons

The site does not provide detailed implementation guidance or setup requirements on the pages reviewed.
Some advanced capabilities, such as custom integrations and enterprise support, are described at a high level rather than in full detail.

FAQ

Who is Siit for?

Siit is built for IT and internal operations teams that need to manage requests, automate workflows, and unify operational data across systems such as HRIS, MDM, IAM, and ticketing tools.

How is Siit priced?

The source shows plans for Essentials, Standard, Pro, and Custom. The product is available with a 14-day free trial, and the pricing page also offers an enterprise-style custom option with contact sales.

What systems can Siit connect to?

Siit connects with tools like Slack, Microsoft Teams, email, Okta, Jamf, BambooHR, Jira Service Management, Notion, Confluence, and other systems through 100+ integrations and an open API.

What does Siit help teams manage?

The platform supports request management, workflows, AI features, reporting, asset and SaaS management, and a self-service portal, so employees can submit requests in the channels they already use while admins work from a centralized dashboard.