Runbear

Runbear is a no-code AI agent platform for Slack, Microsoft Teams, and Discord. Teams answer, draft, and automate workflows from connected tools without leaving chat.

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Overview

Runbear is a no-code AI agent platform for Slack, Microsoft Teams, and Discord. It lets teams deploy shared agents that read context from connected tools, answer in the channel, and take actions across more than 2,000 integrations.

The product is aimed at teams that want AI assistants to work inside their existing communication surface instead of as a separate app. The site highlights support, HR, sales, and revenue operations workflows, plus use cases such as onboarding, customer support, meeting prep, and CRM updates.

Core features

Channel-native workspace access

Runbear installs in Slack, Microsoft Teams, and Discord so teams can use agents where conversations already happen. The homepage and pricing pages both emphasize channel-native workflows instead of a separate app.

Shared agents with per-user auth

The product uses shared agents with per-user authentication, which lets a team agent act with the right user context rather than a single generic workspace credential. The comparison section also highlights named agents such as @HR and @SalesOps.

Broad tool and data integration

Runbear connects to 2,000+ tools and supports MCP actions and tool integrations. The site shows agents reading from and writing to systems such as Notion, Linear, HubSpot, Intercom, Salesforce, Zendesk, Gmail, and Google Slides.

Model routing with credit-based usage

The pricing page says Runbear routes tasks to the right model automatically, using smaller models for simple questions and stronger models for deeper work. Credits are based on model calls rather than seat count.

Draft-and-review workflow

The homepage shows agents drafting answers, summaries, decks, tickets, and notifications directly in Slack threads or DMs. It also shows humans able to review, edit, or send the draft before action is taken in some workflows.

Prebuilt team workflows

The site presents multiple team-oriented agents for support, onboarding, sales operations, and revenue operations. These agents are described as watching for triggers and responding when work happens, rather than waiting for a user to open a separate dashboard.

Common use cases

Customer support drafting
A support team can have Runbear read docs and past tickets, draft a reply in the same Slack thread, and hand the message to a human for review when confidence is low.
New hire onboarding
An onboarding agent can answer questions from new hires in Slack, point them to the right document, and keep responses aligned with the team’s voice from day one.
Sales prep and follow-up
Sales operations teams can ask for account context before a call, generate a tailored deck from CRM data, and log the outcome back to HubSpot after the conversation.
Renewal risk monitoring
Revenue operations teams can watch usage trends, flag accounts that are falling off before renewal, and surface a signal that a CSM can act on in time.
Meeting preparation
Teams can pull together meeting briefings, thread summaries, action items, and follow-up drafts so the next meeting starts with context instead of manual prep.

Pros and Cons

Pros

Works inside Slack, Teams, and Discord instead of forcing a new destination for work.
Supports shared agents with per-user auth, which fits team workflows better than a single personal bot.
Connects to a large integration surface and can both read context and write back to tools like HubSpot or Google Slides.
Includes practical team workflows such as support drafts, onboarding help, sales prep, and renewal signals.
Uses credit-based pricing rather than per-seat pricing, which the site frames as easier for teams to share.

Cons

The public page does not spell out the full integration list, so buyers may need to check whether a specific tool is supported.
Several FAQ topics are listed on the pricing page, but the source text does not include the full answers for data handling and rollover details.

FAQ

Which channels does Runbear work in?

Runbear is designed to be installed in Slack or Microsoft Teams, with Discord also mentioned on the site. It brings AI agents into the channels where work already happens rather than asking people to use a separate app.

What kinds of integrations does Runbear support?

The pricing page says Team plans include Slack, Discord, and Microsoft Teams, while Business plans add all channels plus HubSpot and Zendesk. The site also describes Runbear as connecting to 2,000+ tools through integrations and MCP actions.

How long does setup take?

The homepage says setup takes about 10 minutes and the use-cases page describes some workflows as taking around 60 minutes to ship. The product emphasizes self-serve setup with no engineering ticket or IT approval required for the basic install.

What kinds of outputs can the agents produce?

Runbear can draft replies, summarize threads, prepare meeting briefs, log activity back to connected systems, and surface recommendations or alerts in Slack. The site shows examples such as customer support drafts, onboarding replies, renewal signals, and CRM updates.

Who is Runbear mainly for?

The product is built for teams that want shared agents with per-user auth and team-specific knowledge in chat surfaces like Slack. The site positions different agents for support, HR, sales operations, and revenue operations.