Empathy

Empathy provides support software for bereavement, estate planning, and life transitions for financial institutions and employers. LifeVault adds digital estate planning tools.

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What Empathy is

Empathy is a support platform for life’s hardest moments, aimed primarily at financial institutions and employers. The site describes its core mission as helping organizations ease both logistical and emotional burdens during bereavement, estate planning, and other major life transitions.

The product line includes bereavement support and Empathy LifeVault, an estate-planning solution for financial institutions. LifeVault is presented as a way to create, store, and share estate plans, including Will and Trust-related materials and sentimental digital keepsakes.

Core capabilities

Support for life transitions

Empathy says it partners with financial institutions and employers to provide support for bereavement, estate planning, and other life transitions, so the platform is oriented around both emotional and logistical help.

Programs for financial institutions

The financial-institutions page emphasizes legacy planning and loss support products, positioning the offering for organizations that want to support clients at scale.

Employer-facing support

The employers page positions the product for workplace support during hard moments, but the source does not list implementation details or specific employee workflows.

Estate planning workspace

Empathy LifeVault is described as an estate planning platform that helps firms create, store, and share estate plans.

Will, Trust, and keepsake support

LifeVault explicitly mentions Will, Trust, and sentimental digital keepsakes as supported estate-planning components.

Published trust badges

The LifeVault page shows trust badges for SOC 2 Type II, BBB, and Secure SSL, but the source does not provide the audit or certificate details behind them.

Common use cases

Client bereavement support
A bank, insurer, or wealth-management firm can use Empathy to support clients after a death or during other major transitions, pairing emotional support with practical next-step guidance.
Digital estate planning
A financial institution can use LifeVault to offer digital estate planning tools that help families prepare and organize legacy documents and keepsakes.
Employee support during loss
An employer can adopt Empathy to provide workplace support around grief and other difficult life events, giving employees a clearer path to available help.
Relationship building at key moments
A firm focused on client retention can use the platform to strengthen relationships during moments when trust and responsiveness matter most.
Legacy planning for heirs
An institution looking to extend legacy-planning conversations can use the product to support heirs and family members across estate-related transitions.

Pros and Cons

Pros

Covers both bereavement support and estate planning on one platform family.
Targets two clear buyer groups: financial institutions and employers.
Empathy LifeVault explicitly supports creating, storing, and sharing estate plans.
The site shows recognizable trust badges on the LifeVault page, including SOC 2 Type II, BBB, and Secure SSL.

Cons

The site does not publish pricing on the pricing URL; that page currently returns a 404.
The source does not describe integrations, technical compatibility, or implementation requirements.
Several capability details are high level only, so readers may need a demo for workflow specifics.

FAQ

Who is Empathy for?

Empathy positions its services for financial institutions and employers that want to support people through bereavement, estate planning, and other life transitions. The LifeVault page is specifically aimed at financial institutions that want to offer digital estate planning tools.

What does Empathy provide?

The site presents Empathy as support software for life’s hardest moments, with products and programs for bereavement support and estate planning. The financial-institutions and employers pages show separate offerings for those two audiences.

Is pricing public on the website?

The pricing page is not available and returns a 404, so the site does not publish pricing details there. Based on the available pages, interested buyers are directed to book or request a demo.

What can Empathy LifeVault do?

Empathy LifeVault is described as a platform to create, store, and share estate plans, including Will and Trust-related digital planning. The source does not provide workflow detail beyond that high-level description.

Are integrations or security details published?

The source does not list technical integrations or implementation requirements. It does show trust badges on the LifeVault page, including SOC 2 Type II, BBB, and Secure SSL badges.

Quick Facts

Category: Bereavement support and estate planning software
Primary users: Financial institutions and employers
Product line: Empathy and Empathy LifeVault
Website domain: empathy.com
Pricing: Not published on the available pricing page; the page returns a 404
Notable capabilities: Create, store, and share estate plans; support bereavement and life transitions