Canny

Canny is an AI-powered customer feedback platform to capture, analyze, prioritize, and act on feedback across support, sales, and product workflows.

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Overview

Canny is an AI-powered customer feedback management platform that helps teams capture, analyze, prioritize, and respond to feedback from customers and internal stakeholders. The product is positioned around turning feedback into product decisions and revenue-related work, rather than treating feedback as a separate inbox.

Its workflow spans feedback capture, organization, prioritization, and follow-up. The site highlights AI-driven Autopilot for reading sales and support conversations, integrations with common support, CRM, project management, and communication tools, and customer-facing feedback boards, roadmaps, and changelogs to close the loop.

Features

Feedback capture

Collect feedback from customers and teammates in one place, then keep it organized enough to review by topic or source.

Identify users

Match feedback to existing user records and let admins add feedback on behalf of customers when needed.

Organization and privacy controls

Group posts by privacy level, brand, category, tags, and custom organization fields to make feedback easier to manage.

Analyze and segment

Sort feedback by user segments, tags, categories, and MRR impact so teams can compare request volume with revenue relevance.

Prioritization and roadmap tools

Turn feedback into public or private roadmaps, status updates, changelogs, and release communications.

Autopilot automation

Use Autopilot to capture feedback from tools like Intercom, Zendesk, Slack, Gong, and Zoom, then deduplicate and triage it automatically.

Use Cases

Centralize customer feedback
Collect requests from support threads, sales calls, and chat tools in one system so product teams do not have to piece together feedback manually.
Automate feedback triage
Use AI capture, deduplication, and triage to reduce manual sorting when feedback volume is high or feedback arrives from many channels.
Prioritize by revenue relevance
Link customer requests to revenue impact, MRR signals, and opportunity context so teams can prioritize what to build next.
Close the loop with customers
Publish boards, roadmaps, status updates, and changelogs so customers can see what is being worked on and what has shipped.
Align revenue teams
Give sales, customer success, and marketing shared visibility into the same customer signal so they can log requests, follow up, and reuse customer language.

Pros and Cons

Pros

Covers the full customer feedback loop from capture to follow-up.
AI Autopilot can automatically find, deduplicate, and triage feedback from multiple conversation sources.
Works with a broad set of connected tools, including support, CRM, project management, chat, and SSO systems.
Supports both internal product workflows and customer-facing boards, roadmaps, and changelogs.
Plans are available for teams starting small, along with options for larger or high-volume use cases.

Cons

Some feature detail is only partial on the source pages, so buyers may need to confirm fit for specific workflows or edge cases.
Pricing uses tracked users and can scale by volume, which may require close monitoring for teams with large or fast-growing audiences.

FAQ

How does Canny collect feedback?

Canny is set up to capture feedback from existing customer conversations and feedback channels rather than requiring a separate, manual process. The pricing page says Autopilot can read support and sales conversations and that feedback can also be collected through posts, votes, and comments in Canny.

What teams use Canny?

The source shows Canny’s workflow around capturing feedback, analyzing it, prioritizing it, and closing the loop with status updates, roadmaps, and changelogs. It is designed so product, sales, customer success, and marketing teams can work from the same customer signal.

What does Canny Autopilot do?

Canny Autopilot includes feedback discovery, smart replies, and comment summaries. The pricing page says feedback discovery automatically captures feedback from customer chats, sales calls, customer reviews, and more, and merges duplicates.

Does Canny have a free plan?

Canny’s pricing page offers a Free plan, Pro plan, and Business plan, plus special plans for high-volume B2C products and discounts for non-profits. The Free plan includes 25 tracked users and the Pro plan starts at $79 per month billed yearly.

What systems can Canny connect to?

The source does not describe every setup requirement in detail, but it does show integrations with tools such as Intercom, Zendesk, Slack, Jira, HubSpot, Salesforce, and SSO providers. That suggests Canny is meant to fit into an existing customer support, sales, and product workflow.

Quick Facts

Category: AI customer feedback management
Platform: Web app
Primary users: Product, sales, customer success, and marketing teams
Website: canny.io
Pricing model: Free tier, paid plans, and contact sales for business use
Notable workflow: Capture, analyze, prioritize, and close the loop on feedback