Feedback capture
Collect feedback from customers and teammates in one place, then keep it organized enough to review by topic or source.
Canny
Freemium
AI-powered customer feedback management for smarter team decisions
What is Canny?
Canny is an AI-powered customer feedback management platform that helps teams capture, analyze, prioritize, and respond to feedback from customers and internal stakeholders. The product is positioned around turning feedback into product decisions and revenue-related work, rather than treating feedback as a separate inbox.
Its workflow spans feedback capture, organization, prioritization, and follow-up. The site highlights AI-driven Autopilot for reading sales and support conversations, integrations with common support, CRM, project management, and communication tools, and customer-facing feedback boards, roadmaps, and changelogs to close the loop.
What can Canny do?
Identify users
Match feedback to existing user records and let admins add feedback on behalf of customers when needed.
Organization and privacy controls
Group posts by privacy level, brand, category, tags, and custom organization fields to make feedback easier to manage.
Analyze and segment
Sort feedback by user segments, tags, categories, and MRR impact so teams can compare request volume with revenue relevance.
Prioritization and roadmap tools
Turn feedback into public or private roadmaps, status updates, changelogs, and release communications.
Autopilot automation
Use Autopilot to capture feedback from tools like Intercom, Zendesk, Slack, Gong, and Zoom, then deduplicate and triage it automatically.
Use Cases
“Centralize customer feedback”
Collect requests from support threads, sales calls, and chat tools in one system so product teams do not have to piece together feedback manually.
“Automate feedback triage”
Use AI capture, deduplication, and triage to reduce manual sorting when feedback volume is high or feedback arrives from many channels.
“Prioritize by revenue relevance”
Link customer requests to revenue impact, MRR signals, and opportunity context so teams can prioritize what to build next.
“Close the loop with customers”
Publish boards, roadmaps, status updates, and changelogs so customers can see what is being worked on and what has shipped.
“Align revenue teams”
Give sales, customer success, and marketing shared visibility into the same customer signal so they can log requests, follow up, and reuse customer language.
Frequently Asked Questions
How does Canny collect feedback?
Canny is set up to capture feedback from existing customer conversations and feedback channels rather than requiring a separate, manual process. The pricing page says Autopilot can read support and sales conversations and that feedback can also be collected through posts, votes, and comments in Canny.
What teams use Canny?
The source shows Canny’s workflow around capturing feedback, analyzing it, prioritizing it, and closing the loop with status updates, roadmaps, and changelogs. It is designed so product, sales, customer success, and marketing teams can work from the same customer signal.
What does Canny Autopilot do?
Canny Autopilot includes feedback discovery, smart replies, and comment summaries. The pricing page says feedback discovery automatically captures feedback from customer chats, sales calls, customer reviews, and more, and merges duplicates.
Does Canny have a free plan?
Canny’s pricing page offers a Free plan, Pro plan, and Business plan, plus special plans for high-volume B2C products and discounts for non-profits. The Free plan includes 25 tracked users and the Pro plan starts at $79 per month billed yearly.
What systems can Canny connect to?
The source does not describe every setup requirement in detail, but it does show integrations with tools such as Intercom, Zendesk, Slack, Jira, HubSpot, Salesforce, and SSO providers. That suggests Canny is meant to fit into an existing customer support, sales, and product workflow.
Quick Facts
- Category
- AI customer feedback management
- Platform
- Web app
- Primary users
- Product, sales, customer success, and marketing teams
- Website
- canny.io
- Pricing model
- Free tier, paid plans, and contact sales for business use
- Notable workflow
- Capture, analyze, prioritize, and close the loop on feedback
Canny Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 87
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