Yonder

Yonderとは？

Yonder is customer engagement software for tour operators and other tourism businesses. Its AI Voice Agent answers guest calls, responds to questions, checks availability, and sends booking links. It is designed to handle inquiries when staff are running tours, outside business hours, or dealing with peak call volumes, while involving the team when needed.

The connected platform also includes an AI Chatbot for website and social inquiries, automated SMS and email review requests with AI-assisted responses, and a Recommend quiz to help guests choose an experience.

Yonderでできること

Answers guest calls

The Voice Agent responds to incoming calls so guests can get assistance when staff are unavailable.

Responds to questions

It answers guest questions as part of the call, helping callers get information without waiting for a team member.

Checks availability

The agent can check availability against a connected reservation system.

Sends booking links

It can send guests a booking link after discussing availability.

Supports more than 20 languages

The Voice Agent handles calls in more than 20 languages.

Escalates to the team when needed

The agent can involve staff when a guest request requires human assistance.

利用シーン

“While guides are running tours”

Keep incoming guest calls answered while the operator's team is out leading tours.

“After-hours inquiries”

Respond to callers trying to reach the business after it has closed, including questions and availability checks.

“Peak call periods”

Handle call demand during busy periods and direct guests toward booking links when availability is checked.

よくある質問

What does Yonder's Voice Agent do?

It answers guest calls, responds to questions, checks availability, and sends booking links.

Can the Voice Agent check reservation availability?

Yes. It checks availability through a connected reservation system.

Which languages does it support?

The Voice Agent handles more than 20 languages.

When can it answer calls?

It is intended for calls during after-hours periods and peak call times, as well as when staff are occupied running tours.

Can a guest speak with a team member?

The agent knows when to involve the operator's team.

Yonderの代替品

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