Presto

Presto is an AI voice automation product for drive-thru restaurants. It helps quick-service operators automate order-taking, support upselling, and work with existing drive-thru hardware and POS platforms.

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Overview

Presto is a drive-thru voice automation product focused on automating order-taking for quick-service restaurants. The site positions Presto Voice as an AI voice assistant that works with existing drive-thru hardware and POS platforms to support staff, improve order accuracy, and keep service moving.

The product is built around a flexible Voice AI model rather than a single workflow. Presto says it uses supervised, pure, agent-led, and unsupervised modes depending on the needs of each location, and it also emphasizes menu unification, multilingual ordering, and upsell prompting as part of the drive-thru workflow.

Core capabilities

Automated order taking

Presto Voice automates drive-thru order-taking with 24/7 friendly service and is described as fitting into existing hardware and POS platforms.

Flexible AI operating modes

The system uses a spectrum of Voice AI approaches, including supervised AI, pure AI, agent-led remote ordering, and unsupervised AI, so the workflow can vary by location.

Menu unification

Presto says its menu unification streamlines disparate menu data into a centralized format, making it easier to adopt the system and manage menu changes.

Upsell prompting

The product supports preference-based, time-based, and item-modification upsells, and the site says it can make more context-specific upsell attempts.

Fast onboarding

Presto says the system can be installed in a few hours and automatically ingests the menu, which reduces onboarding work for restaurants.

Operational customization

The company says the assistant can work in multiple languages and can be customized for different dayparts and traffic patterns.

Common use cases

Reduce multitasking at the drive-thru
Use Presto Voice to take drive-thru orders while staff focus on food preparation, handoff, and other in-store tasks.
Increase add-on sales
Use the system’s consistent upsell prompts and menu suggestions to recommend add-ons, upgrades, or seasonal items during ordering.
Manage menus at scale
Use menu unification and centralized management when rolling out menu changes across multiple restaurants or locations.
Adapt to different guest mixes and dayparts
Use multilingual ordering and configurable daypart greetings in locations that serve diverse customers or experience changing traffic patterns.
Match automation to location needs
Use the different AI operating modes to match the amount of automation and oversight needed at a specific drive-thru site.

Pros and Cons

Pros

Automates drive-thru order-taking with 24/7 coverage.
Integrates with existing drive-thru hardware and POS platforms.
Supports several AI operating modes for different operational needs.
Includes menu unification and centralized menu management.
Highlights onboarding in a few hours and multilingual ordering support.

Cons

The pricing page is unavailable, so there is no pricing or plan information to evaluate.
The site suggests the system is tailored to drive-thru operations, so it may not fit businesses looking for a broader restaurant automation platform.

FAQ

What does Presto Voice do?

Presto Voice is positioned as an AI voice assistant for drive-thru operations. The source says it automates order-taking and supports staff with 24/7 friendly service while connecting to existing drive-thru hardware and POS platforms.

How is Presto Voice deployed?

The source says Presto Voice easily integrates into existing drive-thru hardware and POS platforms. It also notes that installation can take just a few hours and that the system automatically ingests the menu.

How does Presto handle menu setup?

Presto says its menu unification approach centralizes menu data so restaurants can adopt the voice AI system without standardizing menus first. The source also mentions brand-level menu management and streamlined menu deployment.

Does Presto use one AI mode for every location?

The site says Presto Voice uses a spectrum of Voice AI approaches, including supervised AI, pure AI, agent-led remote ordering, and unsupervised AI, because different drive-thru locations have different operational challenges.

What outcomes does Presto emphasize?

Presto states that its voice assistant can improve order accuracy, support consistent upselling, and help reduce staff multitasking. The site also says these benefits can contribute to up to a 6% increase in drive-thru revenue.

Quick Facts

Category: Drive-thru voice automation
Primary use: Automating drive-thru order-taking and upselling
Platform fit: Existing drive-thru hardware and POS platforms
Deployment: Installation in a few hours, according to the site
Company background: Founded at MIT in 2008
Domain: presto.com