On-call operations
Manage paging, scheduling, coverage requests, alerting, and escalation policies from an on-call workflow designed to reduce manual coordination.
Rootly
RevendiquerRootly is an AI-native incident management platform for engineering teams, combining incident response, on-call operations, AI SRE, retrospectives, and status pages.
AI-native incident management platform
Rootly is an AI-native incident management platform that brings together incident response, on-call operations, AI SRE, retrospectives, and status pages in one workflow. The site positions it as an all-in-one system for engineering teams that need to detect, manage, learn from, and resolve incidents faster.
Its product pages emphasize working where responders already collaborate, especially Slack and Microsoft Teams, while also supporting alerting, workflow automation, and connected context from code, telemetry, and infrastructure. The platform is presented as a fit for teams that want a structured incident process without losing flexibility across different team sizes and operating models.
Core capabilities
Incident response in chat
Run incident workflows directly in Slack or Microsoft Teams, with built-in AI scribe, summaries, proactive suggestions, and communication updates.
AI SRE investigation
Analyze alerts, code changes, configurations, and past incidents to identify probable root causes, surface supporting evidence, and suggest fixes or next steps.
Retrospectives and follow-up
Create structured post-incident records, auto-generate timelines, sync action items to tools like Jira, and keep retrospectives collaborative.
Status pages
Publish automated status pages to keep customers informed and reduce inbound support during incidents.
Practical use cases
Chat-native incident coordination
Coordinate incident response inside Slack or Teams with built-in summaries, communication updates, and workflow steps that keep responders aligned during active incidents.
AI-assisted root cause analysis
Use alerts, deploys, configs, and historical incidents to investigate likely causes and move from detection to remediation faster.
Structured on-call management
Replace ad hoc paging and coverage processes with schedules, escalation policies, request coverage, and readiness reporting for on-call teams.
Post-incident learning and follow-up
Turn incident follow-up into a repeatable process with timelines, action items, and retrospective workflows that sync to external task tools.
Customer-facing incident communications
Share incident updates with customers through automated status pages to reduce support load and improve transparency.
Pros and Cons
Pros
- Combines incident response, on-call, AI SRE, retrospectives, and status pages in one platform.
- Supports Slack and Microsoft Teams workflows, which helps teams stay in their existing collaboration tools.
- Uses AI to surface context, probable root causes, and suggested fixes from incidents and related system data.
- Offers both a self-serve pricing entry point and a contact-sales Enterprise option.
- Provides workflow and extensibility options such as APIs, webhooks, Terraform, and an MCP server.
Cons
- The pricing page separates Essentials and Enterprise, so larger teams may need to contact sales for full packaging details.
- Some capabilities are presented as add-ons or enterprise features, which means not every function is included in the base plan.
FAQ
What does Rootly do?
Rootly is designed for incident management, on-call operations, incident response, retrospectives, and status pages. The site also describes AI SRE capabilities for root cause analysis, suggested fixes, and incident context.
How is Rootly priced?
The pricing page shows an Essentials plan starting at $20 per user per month, an Enterprise plan with custom pricing, and a 2-week free trial. It also presents incident response, on-call, and AI SRE as the core product areas.
Does Rootly work in Slack or Microsoft Teams?
Yes. Rootly highlights incident response workflows in Slack and Microsoft Teams, and customer examples mention teams using it in those collaboration tools.
How does Rootly use AI?
Rootly’s product pages describe AI SRE features such as analyzing alerts, code changes, and past incidents, surfacing probable root causes, and suggesting fixes and next steps.
Who is Rootly for?
The site presents Rootly as a platform for fast-moving engineering teams and also notes use by larger organizations. Its philosophy emphasizes scalable defaults, extensibility, and workflows that grow with the team.
Quick Facts
- Category
- Incident management platform
- Primary workflows
- Incident response, on-call, AI SRE, retrospectives, status pages
- Collaboration tools
- Slack and Microsoft Teams
- Pricing
- Essentials from $20 per user/mo; Enterprise contact sales; 2-week free trial
- Source domain
- rootly.com
- Deployment model
- Cloud product with integrations and API access