WADeck

什麼是 WADeck？

WADeck is a team CRM for managing WhatsApp and Telegram conversations in a shared inbox. It brings account routing, contact history, lead management, and messaging workflows together so teams can coordinate customer support and sales follow-up. Teams can assign conversations to agents, translate messages, prepare replies, and schedule outreach without separating these tasks across different tools.

WADeck 能做什麼？

Shared team inbox

Bring multiple WhatsApp and Telegram accounts into a shared workspace. Teammates can handle conversations together, with accounts assigned to one owner or shared across agents.

Conversation routing

Distribute conversations by workload, weighted split, priority, or team, supporting different ownership and coverage arrangements.

Contact and lead management

Use contact tags and full contact history to organize customer context. The pricing page also lists a sales pipeline as coming soon.

Translation in conversations

Translate incoming customer messages and outgoing replies while keeping original and translated text together for context.

Reply and follow-up tools

Use reusable quick replies and templates, AI-assisted draft replies and summaries, automatic replies, and scheduled messages to manage routine communication.

Campaign broadcasts

Build WhatsApp and Telegram broadcasts from contact and lead audiences, personalize messages with customer fields, and review, translate, or schedule campaigns before sending.

使用情境

“Coordinate customer support”

Let multiple agents respond from shared WhatsApp or Telegram accounts, with routing rules that help direct new conversations to the appropriate team or agent.

“Manage international inquiries”

Translate incoming messages and outgoing replies within the conversation, retaining the original text alongside translations for reference.

“Follow up on sales leads”

Organize contacts with tags and history, use team reply templates, and schedule follow-ups so prospective customers receive a timely next message.

“Send segmented outreach”

Select contact or lead audiences for broadcasts, personalize campaign messages, and review the audience and message before scheduling or sending.

常見問題

Which messaging channels does WADeck support?

The shared inbox and CRM workflows described on the site support WhatsApp and Telegram accounts.

How can conversations be assigned to a team?

Routing options include workload, weighted split, priority, and team. Accounts can be shared among teammates or assigned to an owner.

Can teammates translate messages without leaving a conversation?

Yes. WADeck provides translation for incoming messages and outgoing replies, with the original and translated text kept together.

What does the free plan include?

The pricing page describes limited-availability free access with unlimited conversations and leads, two member seats, one channel account, online chat replies, AI translation, contact management, and messaging tools including scheduled messages, broadcasts, and auto reply.

Does WADeck support scheduled campaigns and follow-ups?

Yes. The site describes scheduled messages and campaign scheduling, alongside review of the audience and message before a broadcast.