Gladia

什麼是 Gladia？

Gladia is an AI audio infrastructure platform for developers building voice products. Its core job is to transcribe speech and enrich conversations through a single API, turning audio into structured data that downstream systems can use.

The site positions Gladia for multilingual, real-world audio rather than clean studio speech. It supports more than 100 languages, language switching mid-sentence, and post-processing features such as speaker diarization, sentiment analysis, summaries, action items, and entity extraction.

The product is also offered through specialized speech-to-text experiences including asynchronous transcription, real-time transcription, and the Solaria-3 ASR model. Pricing information on the site indicates free and paid tiers, subscription and pay-as-you-go options, and enterprise plans with custom models, fine-tuning, and support options.

Gladia emphasizes enterprise controls such as compliance documentation, EU data residency, and opt-out or zero-retention options on higher plans. It also presents official SDKs, integrations, and a developer playground for teams that want to integrate quickly.

Gladia 能做什麼？

Single API for transcription and enrichment

Transcribe and enrich audio through one API so teams can build on structured output instead of raw speech text.

Multilingual speech recognition

Support more than 100 languages, including language switching when speakers change languages mid-sentence, to fit multilingual products and global support workflows.

Accent and noise resilience

Handle accents and noisy audio while preserving structure, timestamps, and downstream usability for production recordings.

Built-in audio intelligence

Return speaker diarization, sentiment, summaries, and action items alongside the transcript so teams can route, review, or automate faster.

Structured, business-ready output

Apply named entity recognition, custom vocabulary, context-aware formatting, and hallucination filtering to improve accuracy for names, numbers, emails, and domain terms.

Developer-ready delivery

Use official SDKs, webhooks, async jobs, and native integrations with voice and workflow tools to move from setup to production quickly.

使用情境

“Customer experience operations”

Build customer support or contact-center tools that need multilingual transcription, speaker separation, and structured outputs for routing or QA.

“Sales and coaching workflows”

Turn sales, coaching, and revenue calls into transcripts with names, numbers, and action items captured clearly enough for follow-up systems.

“Meeting assistants”

Power meeting assistants that need live or post-call transcription, summaries, and action items for note-taking and task capture.

“Media production and localization”

Create media workflows for subtitles, editing, and archived transcripts where time-stamped text and multilingual support matter.

“Voice agents and automation”

Support voice agents and workflow automation tools that need low-latency transcription, webhooks, and integration with orchestration platforms.

常見問題

Can I try Gladia for free?

Yes. The pricing page offers a free tier with up to 10 hours of transcription each month, and users can also request a demo.

What billing options are available?

Gladia supports pay-as-you-go and subscription billing. Subscriptions can be monthly or annual, and enterprise plans can use alternative payment methods such as bank transfer or invoicing.

Can I change or cancel my plan?

Yes. You can upgrade or downgrade your plan from account settings or by contacting sales, and you can cancel at any time before the current billing cycle ends.

Are there hidden fees or usage limits?

The site says there are no setup fees or hidden costs. Usage limits depend on the tier you are using, including rate limits on calls per hour and total transcribed hours.

What support and onboarding resources are available?

The pricing page lists Slack support for enterprise plans and help center plus Discord support on paid tiers, while the site also points to developer documentation, a playground, and official SDKs for getting started.