# Siena AI AI agents for customer support, shopping, and customer insights at consumer brands. - Findings24: - Website: - Pricing: Freemium - Categories: AI Knowledge Base, AI Chatbot, AI Ecommerce Assistant ## What is Siena AI? Siena AI is a customer experience platform for ecommerce and consumer brands. It brings support, shopping, social, quality assurance, and voice-of-customer agents into one system, with shared brand intelligence guiding their interactions. Teams can configure agents around their brand voice and business policies, automate customer conversations, and turn feedback into insights for other departments. Siena Docs provides an integrated knowledge layer for policies, playbooks, and help content that both employees and agents use. ## What can Siena AI do? ### Commerce support and shopping agents Agents handle customer conversations and commerce workflows. Website examples show applying a missed discount, refunding the difference, and recommending products based on previous orders. ### Configurable brand personas AI Personas use a brand’s tone, voice, and customer language, with channel-specific behavior to keep communications consistent across customer touchpoints. ### Customer feedback analysis Ask Siena helps teams explore customer interactions and produce voice-of-customer reports, supporting decisions about products, retail operations, and retention. ### Shared knowledge management Siena Docs combines an internal wiki with a public help center on a brand’s own subdomain. Pages have owners and review cycles, while analytics track views, citations, and agent usage. ### Coordinated document updates Teams can ask Siena to draft or edit knowledge pages and propose changes across related documents. Approval controls help keep internal policies, public articles, and agent knowledge aligned. ### Agent governance and access controls Brand-safety guardrails, business rules, and human handoff govern agent behavior. SAML SSO, granular permissions, and audit logs support team access and action tracking. ## Use Cases ### Manage seasonal support demand CX teams can automate routine conversations during launches or seasonal peaks so staff can focus on complicated cases that require human attention. ### Guide repeat purchases Shopping conversations can use prior orders to suggest relevant products and offer to add an item to a cart or upcoming order. ### Inform product and retail decisions Product and retail teams can use customer feedback reports to identify requests, understand post-purchase experiences, and share findings across departments. ### Roll out policy changes Operations teams can update a returns policy across related documentation, review proposed edits, and keep employee guidance and customer-facing answers current. ## Frequently Asked Questions ### How does Siena AI pricing work? The pricing page lists a $750 monthly platform fee for the core AI engine and unlimited sandbox, plus an Automation Pack priced at $0.90 per automated ticket. Siena asks businesses to describe their needs for tailored pricing. ### What onboarding and support are offered? Siena lists expert onboarding and dedicated Slack support. The pricing page also describes a named success manager, priority response, and an uptime SLA. ### Can internal documentation stay private? Yes. Siena Docs supports internal knowledge and a public branded help center in one system, with internal content kept internal automatically. ### What security compliance does Siena state? Siena states that it is SOC 2 Type II compliant. It also lists SAML SSO, granular permissions, and audit logs among its enterprise controls. ## Quick Facts - **Primary users**: Customer experience teams at ecommerce and consumer brands - **Product scope**: Support, shopping, social, quality assurance, and voice of customer - **Knowledge component**: Siena Docs - **Website**: https://siena.cx