# Riviera AI voice agent for hotels handling calls, messages, and multilingual guest service - Findings24: - Website: - Pricing: Freemium - Categories: AI Chatbot, AI Sales Assistant, AI Voice Generator ## What is Riviera? Riviera is an AI voice agent platform for hospitality teams. The homepage positions it as a way to answer guest calls and messages instantly, handle reservations and dining-related requests, and keep service available around the clock. The product emphasizes language switching, guest context, and handoff to staff. It also shows a workflow for importing hotel knowledge, building agent flows, and using one system across calls, SMS, email, and chat. ## What can Riviera do? ### Always-on call answering Handles guest calls continuously so callers do not reach voicemail or wait on hold, based on the homepage messaging about every call being picked up. ### Automatic language switching Detects a guest’s language in real time and keeps the conversation in that language, including mid-call switching. ### Omnichannel guest messaging Supports calls, SMS, email, and chat from one system so staff can manage guest communications across channels. ### Guest context awareness Loads guest context from caller ID and reservation details before the agent answers, so the conversation can start with relevant stay information. ### Context-rich handoffs Transfers calls to staff with an AI summary, transcript, and stay details so a human can continue without repeating the conversation. ### Workflow and knowledge setup Lets operators upload policies, menus, and FAQs, then build workflows visually and configure voices and personas. ## Use Cases ### After-hours guest inquiries Use Riviera to answer late-night spa or service questions when the front desk would otherwise miss the call, then confirm availability or hours immediately. ### Front desk overflow Route reservation, late check-out, and stay-detail requests through the agent so guests get a response even during check-in rushes or other busy periods. ### Guest messaging support Handle SMS, iMessage, email, or chat requests for simple services such as towels, pool hours, or room requests without requiring staff to switch systems. ### Escalations to a human Use the handoff flow when a guest needs escalation, so staff receives the transcript, summary, and stay context before picking up. ### Multilingual guest service Support multilingual guests by detecting the language at the start of the call and continuing in that language even if the guest switches mid-conversation. ## Frequently Asked Questions ### What does Riviera do? Riviera is presented as an AI voice agent system for hospitality that answers calls, handles dining orders, reservations, texts, email, and chat. ### Does Riviera handle multiple languages? The homepage highlights support for instant language detection and switching, with a demo showing 10 languages and examples in Spanish, Mandarin, French, Arabic, and Japanese. ### How is Riviera set up? The site shows workflows for knowledge-base ingestion, workflow building, guest context, and human handoff, but it does not provide public setup or integration documentation on the pages provided. ### Is pricing available? The pricing page at \`/pricing\` returns a 404 in the provided sources, so no pricing details are available from this evidence. ## Quick Facts - **Category**: AI voice agents for hospitality - **Primary users**: Hotels and hospitality teams - **Channels shown**: Calls, SMS, email, chat, iMessage - **Language support shown**: 10 languages in the demo; examples include Spanish, Mandarin, French, Arabic, and Japanese - **Source domain**: withriviera.com - **Pricing page**: \`/pricing\` returns 404 in the supplied evidence