# New Relic New Relic is an AI-powered observability platform that connects telemetry across applications, infrastructure, logs, digital experiences, and AI systems to help teams find root causes, understand business impact, and get started with a free tier or usage-based plans. - Findings24: - Website: - Pricing: Freemium - Categories: AI Observability ## What is New Relic? New Relic is an AI-powered observability platform that connects telemetry across applications, infrastructure, logs, digital experiences, and AI systems to help teams find root causes, understand business impact, and get started with a free tier or usage-based plans. The product combines application monitoring, digital experience monitoring, infrastructure monitoring, log management, security, and AI and agentic monitoring. The pricing page shows a free tier, Standard, Pro, and Enterprise editions, with usage-based pricing for data ingest and user access or compute-based pricing for newer capabilities. ## What can New Relic do? ### Full-stack observability views Connect application performance data with browser, infrastructure, logs, and transaction views so teams can trace issues across the stack. ### Application performance monitoring Use APM 360 to inspect application and business transaction health, dependencies, and root-cause signals. ### Digital experience monitoring Capture session friction and UX issues with digital experience monitoring and AI-assisted analysis of user behavior. ### AI and agentic monitoring Monitor model and agent interactions, token usage, and behavior across AI systems in real time. ### Infrastructure and log monitoring Track cloud-native and Kubernetes environments with infrastructure health connected to application context. ### Log management and data handling Query logs in place and apply log obfuscation in the free tier to reduce data-handling work and support compliance workflows. ## Use Cases ### Incident investigation and root-cause analysis Use APM 360 to follow a problem from user-facing symptoms through application dependencies, infrastructure, and logs until the likely root cause becomes visible. ### Business transaction monitoring Monitor key transactions with Transaction 360 to understand how service and infrastructure components affect critical revenue or customer workflows. ### Digital experience analysis Review session replay and browser-based experience signals to identify friction points and UX issues that may hurt conversion or satisfaction. ### Infrastructure observability Track cloud-native and Kubernetes environments alongside application context so infrastructure issues can be interpreted in terms of service impact. ### AI workload monitoring Watch model behavior, token usage, and agent interactions to help teams control accuracy and cost as AI systems move into production. ## Frequently Asked Questions ### Is New Relic free to use? New Relic offers a perpetual free tier with 100 GB of data ingest per month, one free full platform user, and unlimited basic users. Paid editions add more capacity and capabilities, with Standard, Pro, and Enterprise options for larger teams and security or support needs. ### How does New Relic pricing work? The pricing model is usage-based. The pricing page says New Relic charges for users and data ingest, or for compute and data ingest under the newer compute-based model. ### What parts of the stack can New Relic monitor? The source material shows APM, digital experience monitoring, AI and agentic monitoring, infrastructure monitoring, log management, and security on the platform. New Relic also says it supports OpenTelemetry and offers 780+ integrations on the pricing page. ### How do the user types differ? The source describes basic users, core users, and full platform users. Basic users can work with dashboards, queries, alerts, and instrumentation; core users add logs, error tracking, and IDE telemetry via CodeStream; full platform users get access to the full observability platform. ### What does the free tier include? The pricing page says the free tier includes one full platform user, unlimited basic users, 100 GB of data ingest, default log obfuscation, and 500 synthetic checks, with no credit card required to start. ## Quick Facts - **Category**: Observability platform - **Primary use**: Monitor applications, infrastructure, logs, digital experiences, and AI systems - **Pricing model**: Free tier plus usage-based paid editions - **Free tier**: 100 GB of data ingest per month, one full platform user, unlimited basic users - **User types**: Basic, core, and full platform - **Source domain**: newrelic.com