# HelpLook A knowledge base and help-center platform for publishing support content and AI-assisted self-service. - Findings24: - Website: - Pricing: Freemium - Categories: AI Knowledge Base, AI Chatbot ## What is HelpLook? HelpLook is a hosted platform for creating and managing knowledge bases, product help centers, company blogs, FAQs, and guides. Its editorial backend supports rich-text and Markdown authoring, while a customizable public portal presents content to visitors or approved members. Teams can also embed a knowledge base or AI chatbot in websites and applications, giving users a self-service route to product information. AI-assisted search and question answering use the configured knowledge content; publishing, access controls, analytics, and team-management options support both external documentation and internal knowledge sharing. ## What can HelpLook do? ### Rich-text and Markdown editor Create and edit articles with a WYSIWYG or Markdown workflow. The editor supports media insertion, shortcuts, saving and publishing, and article revision history. ### Knowledge portal customization Configure a branded knowledge site with a custom domain, navigation, links, icon, and visual settings. Content can be made public or restricted, with available access modes depending on plan. ### Search and AI-assisted answers Visitors can search knowledge articles with keywords. AI search and question-answering can return synthesized responses based on configured knowledge content. ### Embeddable widget Add a HelpLook knowledge base or AI chatbot to a website or application using JavaScript. Customize the widget appearance and enable a contact-submission entry point. The AI widget is a paid add-on. ### Content organization and analytics Manage articles with categories, tags, templates, and bulk operations. Analytics cover visitor activity, traffic sources, searches, and article performance. ### Team and language controls Manage content with team roles and member access. Multilingual content, translation, backups, and enterprise options such as SSO are available on applicable plans. ## Use Cases ### Public product help center Publish setup guides, FAQs, troubleshooting articles, and product documentation in a searchable portal so customers can look for answers independently. ### Internal company knowledge Organize staff procedures and operational documentation in a knowledge base with restricted access for employees or approved members. ### Embedded in-product support Place a searchable knowledge base or AI chatbot in a website or application so users can seek help without leaving the product experience. ### Company blog and resource publishing Use the article editor, categories, and SEO settings to publish company updates, educational resources, and product information. ## Frequently Asked Questions ### Can a knowledge base be public or private? Yes. HelpLook supports public and restricted knowledge access. The experience tier provides public access; paid plans add further access options, with authorized access on Business and mixed access on Enterprise. ### Can I add HelpLook to an existing website or app? Yes. A HelpLook knowledge base or AI chatbot can be embedded using JavaScript, and the site describes integrations for websites and applications. ### Does HelpLook support Markdown authoring? Yes. The editor supports Markdown as well as a WYSIWYG rich-text editing mode. ### Can teams collaborate on content? Yes. Team collaboration and role-based permissions are supported. The pricing page lists one editor on the free and Standard plans, five on Business, and ten on Enterprise. ### What does the free tier include, and how are paid plans billed? The experience tier costs ¥0 per month per site and includes one editor, up to 100 articles, 600 site visits per month, and 80 AI uses per month. Standard is ¥99, Business ¥199, and Enterprise ¥499 per month per site. The AI widget is a separate ¥99-per-month add-on. ### What should I check before publishing an AI help center? Keep the knowledge articles current, review AI answers against the source material, and confirm which content is public or restricted before using the portal for internal documentation. ## Quick Facts - **Product category**: Knowledge base and help-center software - **Platform**: Hosted web platform with JavaScript-embeddable widget - **Primary users**: Content creators, operations teams, support teams, and company employees - **Content formats**: Rich text and Markdown articles - **Pricing structure**: Limited ¥0-per-month experience tier; paid per-site subscriptions and a separate AI widget add-on