# Insider One Insider One builds AI customer conversations for marketing, WhatsApp commerce and support using visual flows, bot personas and handover to staff. - Findings24: - Сайт: - Цены: Freemium - Категории: AI Чат-бот ## Что такое Insider One? Insider One's Conversational CX platform grew out of MindBehind's conversational commerce and messaging software. It helps marketing, commerce and support teams build two-way customer journeys with AI responses, structured actions and handover to staff. Teams assemble drag-and-drop blocks and templates, define a bot's persona and knowledge scope, and deploy conversations to WhatsApp, Instagram, web or app touchpoints. Connected customer context can personalize replies and product recommendations; integrations link conversations with CRM, support and loyalty systems. WhatsApp catalogs and Flows support product discovery, forms and bookings. For support, an agent dashboard brings customer context and bot conversation analysis into the handover. Knowledge limits and deflection settings help define which topics a bot should handle. ## Что умеет Insider One? ### Visual conversation builder Combine drag-and-drop modules and prebuilt templates to design and deploy customer journeys across messaging, web and app channels. ### AI personas and knowledge limits Use prompts to set a bot's tone and persona. Configure knowledge limits and deflection for questions outside its intended coverage. ### WhatsApp commerce and Flows Build conversations around product catalogs and descriptions, or add calendars, lead forms, surveys and seat-selection layouts with Flow templates. ### Contextual staff handover Pass conversations to agents through a dashboard that combines customer context with bot conversation analysis. ### Connected customer journeys Integrate CRM, support and loyalty systems, and use connected customer data to tailor responses and product suggestions. ## Варианты использования ### Capture leads from social ads Marketing teams can connect click-to-WhatsApp or Instagram DM ads to conversation templates and collect lead details in the resulting journey. ### Guide shoppers in WhatsApp Commerce teams can present catalogs and product descriptions, then personalize suggestions using purchase history, preferences or intent. ### Combine automated support with staff Support teams can answer questions within a bot's configured coverage and continue conversations through agents with customer and conversation context. ## Часто задаваемые вопросы ### How is the platform related to MindBehind? Insider One acquired MindBehind in 2023 and developed its conversational technology into the Conversational CX platform. The software covers conversational marketing, commerce and support. ### Can I control what a bot talks about? Yes. Prompts define the bot's tone and persona, while knowledge limits restrict its intended topics. Questions outside that coverage can be deflected. ### Can staff take over an AI conversation? Yes. The agent dashboard supports handover with contextual customer data and bot conversation analysis, so staff can continue the customer interaction. ### Can agents work from an iPhone? The Insider One Live iOS app lets MindBehind Live agents respond to assigned conversations and view history. It requires an active MindBehind Live account and agent credentials; the client is included for those existing customers. ## Краткие сведения - **Primary users**: Marketing, commerce and customer-support teams - **Core workflow**: Build, deploy and manage two-way customer conversations - **Conversation channels**: WhatsApp, Instagram, web and app touchpoints - **Inputs**: Templates, bot prompts, knowledge limits and connected customer context - **Outputs**: Customer replies, forms, shopping journeys and staff handovers - **Staff mobile access**: iOS Live client for existing MindBehind Live accounts and agent credentials