# Cloud Humans

AI customer support with configurable agents, multichannel conversations, and team workflows.

- Findings24: <https://findings24.com/ru/tools/cloud-humans>
- Сайт: <https://cloudhumans.com>
- Цены: Paid
- Категории: AI Чат-бот, Business Software

## Что такое Cloud Humans?

Cloud Humans is an omnichannel customer support platform built around real-time conversations and AI-assisted service. It brings customer channels, human support workflows, and AI agents together, with the stated goal of resolving suitable requests automatically and routing other cases to the support team. Its offering includes ClaudIA, an AI agent for customer service, and Cloud Chat, an omnichannel support platform.

## Что умеет Cloud Humans?

### Configurable AI agents

Set an agent's persona, tone, creativity level, languages, greetings, rules, and instructions for different service contexts.

### Automated resolution and escalation

AI agents can resolve customer requests and execute actions in connected systems; cases that need human attention can be transferred to the support team.

### Omnichannel conversations

Manage WhatsApp, chat, email, Instagram, Facebook, and Slack conversations in one platform. The site also lists third-party telephony connectivity.

### Proactive messaging

Start individual messages, bulk communications, and campaigns as well as receive inbound conversations.

### Operational reporting

Build reports with AI through natural-language requests, view real-time SLA, CSAT, average handling time and wait-time metrics, and export data for BI workflows.

### Team collaboration and integrations

Follow tickets through a logged-in area, connect with Atende Simples and GoTo Connect, and use the listed LLM-tool connections for advanced analysis.

## Варианты использования

### Automate routine support requests

Use ClaudIA to handle suitable customer questions and actions, while sending cases requiring human judgment to support staff.

### Coordinate service across channels

Bring conversations from messaging, social, email, and web chat into a shared support operation rather than managing each channel separately.

### Run outbound customer communications

Use individual outreach, bulk messages, or campaigns for proactive service communications.

### Monitor support performance

Review live operational metrics and build or export reports to analyze service activity and connect it with BI workflows.

## Часто задаваемые вопросы

### Which customer channels are listed?

WhatsApp, chat, email, Instagram, Facebook, and Slack are listed for centralized conversation management. The site also mentions third-party telephony.

### Can the AI hand a conversation to a person?

Yes. Cloud Humans describes AI that handles suitable cases and routes the rest to the support team. Teams can keep human staff involved when a request needs their attention.

### Can teams customize how the AI responds?

Yes. Teams can configure persona, behavior, tone, creativity, languages, greetings, rules, and instructions for each agent.

### What service metrics and reporting are available?

The site lists real-time SLA, CSAT, average handling time, and wait-time metrics, along with custom reports and data export.

## Краткие сведения

- **Product components**: ClaudIA AI agent and Cloud Chat omnichannel support platform
- **Product category**: Customer support and service automation
- **Conversation channels**: WhatsApp, chat, email, Instagram, Facebook, and Slack
- **Supported workflows**: Inbound support, proactive messaging, escalation, reporting, and team collaboration
- **Languages**: Agent language settings and multichannel support with regional adaptation