YouScan

O que é YouScan?

YouScan is an AI-powered social listening platform for brands and agencies. It analyzes online conversations and images to help marketing, research, customer experience, and PR teams understand consumer opinions and brand perception.

Teams configure topics to collect relevant mentions from supported social networks, blogs, forums, reviews, and online news. Text analytics, visual recognition, audience analysis, and a conversational AI assistant turn those mentions into insights for reputation management and consumer research. Collection methods and analytics access depend on the subscription plan.

O que YouScan pode fazer?

Insights Copilot

Ask questions about collected social listening data in natural language. The ChatGPT-powered assistant returns answers backed by relevant examples.

Sentiment and conversation analysis

Analyze sentiment toward specific aspects of a product or experience, detect trends, and explore word clouds to identify recurring themes.

Visual Insights

Detect logos, objects, scenes, activities, and demographic information in social images. Image-based collection can surface brand appearances without a written brand mention.

Audience Insights

Explore the demographics, interests, and occupations of people discussing brands on social media.

Dashboards and reporting

Build dashboards to share social-listening findings with other teams. Export, API access, and access-control options depend on the subscription.

Alerts and messaging integrations

Configure monitoring rules and alerts for social-listening workflows; available messaging integrations depend on the subscription.

Casos de uso

“Brand and customer experience research”

Investigate what satisfies or frustrates customers, then use recurring feedback to inform product, service, and communication decisions.

“Crisis monitoring”

Follow emerging negative conversations and changes in sentiment so PR teams can investigate potential reputation issues.

“Competitive and market research”

Study conversations about competing brands and category trends to identify consumer expectations and opportunities for positioning.

“Campaign and influencer research”

Examine real-world product consumption in images to develop campaign ideas and find potential influencers or brand ambassadors.

Perguntas frequentes

What does Starter cost and include?

YouScan offers Starter and customized Unlimited plans. Contact YouScan or check its current pricing page for the applicable currency, billing term, topic count, mention limits, and Copilot allowance.

How do Unlimited plans differ?

YouScan combines social listening with Visual Insights, Audience Insights, and Insights Copilot. The available collection methods and feature allowances depend on the subscription; discuss the required scope with the team.

Can multiple people use the same account?

YouScan is used by brand, agency, marketing, research, CX, and PR teams. Confirm user allowances and access-control options for the selected subscription with the team.

How can a team evaluate YouScan?

Request a free demo. YouScan contacts the team about its listening goals, sets up a demo account, and provides an expert walkthrough of the platform.

What support is available?

Customers receive chat, email, and WhatsApp support, plus YouScan Academy, Knowledge Base resources, webinars, and workshops. The pricing page lists support availability Monday–Friday, 6 am–11 pm UTC. Proactive Customer Success guidance varies by plan.

Informações rápidas