# Voiceflow Voiceflow lets teams build chat and voice agents, connect business tools, test conversations and manage releases and performance in one platform. - Findings24: - Site: - Preços: Paid - Categorias: Criador de agentes de IA ## O que é Voiceflow? Voiceflow is a platform for building and operating conversational AI agents for customer experience teams. Configure an agent's instructions, knowledge documents, tools, and workflows, then connect it to customer-facing chat or voice experiences. Teams can combine agentic playbooks with scripted business logic rather than relying on a single open-ended prompt. The platform brings together an agent builder, collaborative controls, testing, observability, and hosted release environments. Developers can also use the REST API to build agent components, run conversations, publish versions, and inspect results. This makes Voiceflow useful for support teams developing their own service workflows and agencies managing agents for multiple clients. ## O que Voiceflow pode fazer? ### Agent playbooks and workflows Combine natural-language instructions and guardrails with structured workflows. Configure knowledge documents, variables, functions, and tools as parts of the agent. ### Business-system connections Use API tools, custom functions, and MCP connections to give an agent access to the data and actions required by your workflow. ### Chat and voice delivery Build conversational experiences for voice and chat. The platform describes customer service across web, app, WhatsApp, SMS, and voice channels. ### Tests and staged releases Test scripted conversation scenarios and use development, staging, and production environments to publish changes. Version and traffic controls support evaluating a changed agent. ### Conversation monitoring and evaluation Inspect agent logs and transcripts, score conversations against your chosen criteria, and query usage and cost to guide improvements. ### Team and client management Collaborate with roles and permissions. The agency offering includes multi-client workspaces, white-labeling, and client handoff tools. ## Casos de uso ### Build a customer support agent Configure business knowledge and workflows to answer service questions, then inspect actual conversations and test scenarios when updating its behavior. ### Develop an order or returns workflow Connect order data through tools and define conversation paths for eligible returns, expired return windows, or damaged-item escalation. Test the configured paths before releasing them. ### Deliver agents for several clients Use the agency offering's client workspaces to manage deployments, billing, and performance, with white-labeling and handoff capabilities for client delivery. ## Perguntas frequentes ### Can teams combine AI behavior with scripted flows? Yes. The agent builder combines agentic playbooks with deterministic workflows, governed by global instructions and guardrails. Teams configure the knowledge, variables, and tools used by the agent. ### How can developers connect or operate agents? The REST API covers building components, running conversations, publishing environments, and reading transcripts, evaluations, usage, and cost. Requests require a personal access token. API tools, functions, and MCP can extend the agent's workflow. ### How can a changed agent be tested? Use tests and simulations to check conversation scenarios, then move releases through development, staging, and production. Environments also support separate versions and traffic splitting for evaluating changes. ### How is the service purchased? Agencies and partners have usage-based billing and a free-trial entry without a credit card. Businesses request pricing and can choose self-serve or fully managed implementation support. ### Can a team inspect costs and conversations? Yes. The REST API supports reading transcripts, evaluating conversations against defined criteria, and querying tokens, calls, conversations, unique users, and spend attributed to agent components. These measures help teams inspect their own deployment. ## Informações rápidas - **Product focus**: Conversational AI agent development and operation - **Users**: CX/support teams, product teams, engineers, agencies, and partners - **Channels**: Chat and voice; web, app, WhatsApp, and SMS experiences - **Release controls**: Development, staging, production, and version traffic splitting - **Purchase paths**: Agencies: usage-based billing and trial; businesses: pricing requests