AI translation with optional human review
The platform uses AI for translation and brings in human review when needed, allowing businesses to balance automation and review in their workflows.
Unbabel
Freemium
Language operations platform for businesses managing multilingual customer communications and global content.
O que é Unbabel?
Unbabel is a language operations platform that helps businesses translate communications and content across languages. Its workflow combines AI translation with human review when needed, with configurable priorities for cost, speed, and quality. Quality reporting and integrations with existing applications support teams that need to serve customers across markets without moving their work into a separate translation environment.
O que Unbabel pode fazer?
Configurable translation workflows
Teams can configure workflows around cost, speed, and quality, including adjustments by market or content type.
Translation quality estimation
Quality Estimation evaluates translation quality and helps teams see performance and identify areas to optimize.
Third-party model comparison
MT Score helps users explore machine-translation models from other providers and compare their translation quality.
Terminology and tone customization
Unbabel can adapt translations to company terminology and tone across the markets a business serves.
Integrations with existing applications
The platform integrates with business applications so teams can translate within existing workflows rather than switching between separate tools.
Casos de uso
“Multilingual customer support”
Customer service teams can handle customer interactions in multiple languages, including workflows where agents speak one language.
“Global content operations”
Businesses can translate content for different markets and tailor the workflow to the content type and desired quality level.
“Translation quality management”
Language operations teams can review quality estimates across translations and use the results to identify where to optimize.
“Machine-translation model selection”
Teams comparing external machine-translation providers can use MT Score to explore which model produces stronger translation quality for their needs.
Perguntas frequentes
Can customer service agents use Unbabel if they speak only one language?
Yes. Unbabel describes workflows that enable agents to serve customers in other languages, even when the agents themselves speak one language.
Can businesses choose how translation workflows are configured?
Yes. Workflows can be configured around cost, speed, and quality, with options to vary them by market or content type.
How does Unbabel help assess translation quality?
Its Quality Estimation technology provides visibility into translation performance. MT Score is also offered to explore translation quality from third-party machine-translation models.
Does Unbabel integrate with existing business applications?
Yes. Unbabel says it integrates with applications and platforms so translation can fit into existing workflows.
Informações rápidas
- Product category
- Language operations and translation platform
- Primary users
- Businesses managing multilingual customer communications and content
- Translation workflow
- AI translation with human review when needed
- Workflow controls
- Cost, speed, and quality priorities; configurable by market or content type
- Quality tools
- Quality Estimation and MT Score
- Website
- unbabel.com
Análise de tráfego de Unbabel
Os dados de tráfego são apenas para referência.
- Classificação do domínio
- 75
