# Tiledesk Open source, no code platform for building AI agents, automating workflows, and connecting live support. - Findings24: - Site: - Preços: Paid - Categorias: Criador de agentes de IA, Automação de fluxos de trabalho com IA ## O que é Tiledesk? Tiledesk is an open source, no code platform for building AI agents and automating customer support, information retrieval, and operational workflows. It combines visual conversation design with knowledge bases, APIs, multi channel publishing, and live agent handoff. Teams can create conversational assistants for web, WhatsApp, voice, and other channels, or use API based automations for prompt driven processing and batch workflows. Tiledesk also supports human oversight through live chat, ticketing, routing, and shared conversation context. Its knowledge features connect documents, knowledge bases, and external data sources to AI responses. Multiple repositories, hybrid search, search fallbacks, and guardrails help teams organize retrieval for different domains and workflows. The platform is available through a 14 day trial without a credit card, with paid plans and an enterprise option. ## O que Tiledesk pode fazer? ### Visual AI agent builder Design conversation flows with no code using visual tools, conditions, required actions, and multi step response logic. ### Knowledge management and retrieval Connect documents, knowledge bases, and external data sources. Tiledesk supports multiple repositories, hybrid full text and semantic search, search fallbacks, and guardrails. ### Multichannel publishing Deploy AI agents across web, WhatsApp, voice, and other channels to handle customer conversations and automated outbound messages. ### Human handoff and live support Route complex or ambiguous conversations to human agents with context, while live chat provides ticketing, departments, assignments, canned responses, and working hours. ### API and workflow automation Set API endpoints, process posted data with prompt chains and connected services, then return results, trigger workflows, or save data to external storage. ## Casos de uso ### Automated customer support Handle routine questions across web or messaging channels, retrieve relevant information, and escalate issues to agents with the conversation history attached. ### Appointment scheduling Connect calendars such as Google or Outlook so an AI agent can collect details, check availability, confirm bookings, send reminders, and update schedules. ### Email ticketing Connect a support or shared inbox, build a knowledge base from historical email threads, and send replies based on detected intent and relevant answers. ### E-commerce assistance Connect a Shopify catalog, answer product questions, display product carousels, guide shoppers, and support cart creation through conversational interactions. ### Internal information retrieval Separate knowledge repositories for areas such as support and sales, route questions to the relevant source, and generate answers grounded in connected content. ## Perguntas frequentes ### Can Tiledesk be used without coding? Yes. Tiledesk provides visual tools and a drag and drop AI agent builder for creating conversation flows and automations without code. APIs are also available for more custom workflows. ### Which channels can Tiledesk agents use? Agents support web, WhatsApp Business, voice, Telegram, Facebook Messenger, and SMS. Separate iOS and Android apps support mobile access. ### How does human support work with an AI agent? AI agents can handle routine interactions and transfer complex or ambiguous conversations to human agents with context. Live chat includes departments, assignments, ticketing, notes, and working hours. ### What does the free trial include? The hosted trial gives access to premium features for 14 days without a credit card. Continuing the hosted project requires a paid plan. Plans include separate allowances for AI tokens, conversations, agents, and knowledge-base items. ### What happens when usage limits are reached? At the monthly conversation limit, the chatbot stops handling further conversations. At the AI-token limit, AI features are disabled. Higher limits can be arranged with Tiledesk; a conversation counts as one engagement until it is closed or resolved, rather than counting each message. ## Informações rápidas - **Category**: AI chat and workflow automation - **Deployment model**: Hosted cloud; custom deployment through sales - **Primary users**: Support, operations, e-commerce, and information retrieval teams - **Knowledge features**: Multiple knowledge bases, agentic RAG, hybrid search, and native knowledge base APIs - **Trial**: 14 day trial; no credit card required - **Pricing model**: Paid hosted plans after a 14-day trial