# Tennr Patient orchestration software that helps healthcare providers manage referrals, documentation, coverage, and care workflows. - Findings24: - Site: - Preços: Freemium - Categorias: Extração Documentos IA, Assistentes de saúde com IA, Automação de fluxos de trabalho com IA ## O que é Tennr? Tennr is a patient orchestration platform for healthcare providers managing referrals and complex care journeys. It collects and structures information from sources such as faxes, portals, charts, and insurance plans, then evaluates documentation against payer criteria to help teams determine what is covered, what is missing, and what action should happen next. The platform coordinates intake, benefits checks, prior authorizations, patient and provider outreach, and routing through operational workflows. Its purpose is to reduce administrative delays between referral and care while giving teams visibility into patient status and bottlenecks. ## O que Tennr pode fazer? ### Document intake and structuring Classifies and extracts patient and order information from sources including faxes, portals, and internal orders, then creates structured records for operational workflows. ### Payer criteria and documentation checks Compares order documentation with payer and service criteria, identifies missing evidence, and helps assemble documentation for review or authorization. ### Benefits and eligibility workflows Supports eligibility verification, benefits investigation, coverage reverification, and identification of prior authorization requirements. ### Prior authorization preparation and tracking Prepares authorization submissions according to payer requirements and tracks cases through to a decision. ### Coordinated outreach Automates inbound and outbound communications with patients, payers, and providers to collect missing information, confirm details, and share status updates. ### Triage and workflow orchestration Uses clinical and operational context to prioritize cases and route work across queues, teams, and escalation paths; high-confidence tasks can be completed through quality-controlled autopilot. ## Casos de uso ### Process DME referrals and resupply DME suppliers can turn incoming orders into structured records, verify coverage and payer requirements, retrieve missing records, prepare authorizations, and contact patients when resupply is due. ### Move infusion referrals toward treatment Infusion teams can assess benefit route and site-of-care constraints, gather clinical documentation, review payer criteria, and coordinate pre-visit steps before scheduling. ### Resolve incomplete referrals Intake teams can identify patient-specific missing information, request it from referring providers or connected information sources, and track follow-up to completion. ### Prioritize operational backlogs Operations leaders can identify patients stalled between intake, authorization, and scheduling, then prioritize cases based on what can move and where attention is needed. ## Perguntas frequentes ### Which healthcare workflows does Tennr support? The platform supports patient intake, document collection and review, eligibility and benefits checks, prior authorizations, communications, and routing. The cited use cases include DME and home infusion workflows. ### What information sources can Tennr process? The site describes intake from faxes, portals, internal orders, charts, and insurance plans. It also describes retrieving missing records from health information exchanges and connected EHRs in specified workflows. ### Can Tennr contact patients and providers? Yes. Tennr describes inbound and outbound calls and follow-up by phone, text, or email to collect information, confirm intake details, and communicate status. Patient communications can be conducted in the patient's language, according to the site. ### Does Tennr make prior authorization decisions? Tennr supports preparation, submission, and tracking of prior authorization cases. Its described workflows compile documentation and report payer decisions; the payer makes the authorization decision. ## Informações rápidas - **Category**: Healthcare operations software - **Platform**: Patient orchestration platform - **Primary users**: Healthcare providers and operational teams - **Source domain**: tennr.com - **Specialty workflows**: Durable medical equipment and home infusion