Second Nature

O que é Second Nature?

Second Nature is an AI role-play and coaching platform for sales and other customer-facing teams. It lets employees practice conversations with AI personas, then provides performance feedback and reporting for learners and managers. Teams can build simulations from written scenarios or existing training materials, combine practice with course content, and assign sessions for onboarding, ongoing skill development, or sales preparation. The platform is designed to support practice across teams and languages, with access through a mobile browser as well as desktop.

O que Second Nature pode fazer?

AI conversation simulations

Create practice scenarios for one-to-one, group, or chat conversations with AI personas. Examples include discovery calls, cold calls, product demonstrations, and objection handling.

Role-play creation from prompts and materials

Describe a scenario in free-form text or upload existing content; the AI can generate a role-play with personas and evaluation topics. Teams can also use templates or build scenarios in the course editor.

Automated feedback and analysis

After a practice session, AI evaluates performance and provides actionable feedback on areas such as communication and product knowledge.

Learner and manager reporting

Dashboards show scores, progress, performance trends, and knowledge gaps, helping managers identify areas to address in coaching and training.

Course and system support

Combine role-play with videos, decks, and quizzes in courses. The platform supports LMS connections via SCORM or LTI and lists integrations with CRM, SAML, and conference tools.

Multilingual and mobile-browser access

The product supports simulations in more than 30 languages. Learners can open a shared course link in a mobile browser without downloading an app.

Casos de uso

“Sales onboarding”

Give new sales hires on-demand practice with discovery, qualification, and product conversations, then use performance feedback to identify where additional coaching is needed.

“Objection and cold-call practice”

Let reps rehearse responses to prospect objections and opening a cold call in a repeatable simulation before using those skills in live conversations.

“Preparing for launches or major meetings”

Use new or revised simulations to prepare experienced account managers and other customer-facing employees for national sales meetings, seasonal meetings, or changes in sales messaging.

“Team certification and skill checks”

Assign role-play sessions as part of a training or certification program and review learner performance through reporting, rather than relying only on course completion.

Perguntas frequentes

Can teams create role-plays from their existing materials?

Yes. Teams can describe a scenario in free-form text or upload content for AI-generated role-plays. The course editor also supports templates and creating courses from scratch.

What feedback do learners receive?

The platform evaluates practice sessions and provides actionable feedback. Its reporting also includes scores, progress, performance trends, and knowledge gaps.

Can learners practice on a phone?

Yes. Second Nature runs in a mobile browser, and learners can open an assigned course from a shared link without installing an app.

What languages and integrations are supported?

The product lists support for more than 30 languages. It integrates with LMS platforms via SCORM or LTI and also lists CRM, SAML, and conference-tool integrations.

Informações rápidas

Product category

AI role-play and sales training software

Primary users

Sales, sales enablement, learning and development, and customer-facing teams

Practice formats

One-to-one, group, and chat-based AI simulations

Language support

More than 30 languages

Learner access

Mobile browser and desktop; no app download required for mobile-browser use

LMS interoperability

SCORM and LTI