# Riff Put AI agents to work around your ERP with Riff: automate operational queues, share context with staff and control which actions agents can take. - Findings24: - Site: - Preços: Paid - Categorias: Automação de fluxos de trabalho com IA ## O que é Riff? Riff is an AI agent platform for industrial operations. Agents take defined roles, work through operational queues and act in connected business systems, while staff handle the decisions that require judgment. Its prebuilt work areas include order handling, procurement, logistics, aftermarket and production. The platform brings together shared operational context, work interfaces, ERP connectors and IT controls. Teams can adapt existing agents or describe new agents and interfaces in a studio, test changes and move versions into production. Riff also provides implementation and training alongside the software; an organization can book a demo around its own workflow and ERP environment. ## O que Riff pode fazer? ### Agents with defined roles and queues Assign work such as order confirmation, supplier follow-up or invoice matching to an agent. It processes its queue in connected systems and brings decisions that need a person to staff. ### Shared operational context and interfaces Connect information from the ERP, inboxes, spreadsheets and portals. People and agents work on the same orders, suppliers and cases, with corrections and decisions contributing to shared context. ### Native ERP connectors and business actions Named connectors include Dynamics 365, Infor LN and M3, IFS, SAP, Monitor, Jeeves and Epicor. Agents invoke ERP business functions such as creating orders or posting receipts; the ERP remains the system of record. ### Studio for agents and work interfaces Describe an agent’s role, queue, rules and permitted actions, or the interface a team needs. The studio produces editable code; changes are versioned, tested against historical work and promoted through staging to production. ### Permissions and human approvals IT sets identity, roles and action rules for people and agents. Actions are logged, and workflows can require approval. Procurement agents can begin by proposing actions for a buyer to approve. ## Casos de uso ### Follow up purchase-order confirmations Use a direct-procurement workflow to chase supplier confirmations by email, compare dates and prices with purchase orders, and update confirmed information in the ERP. ### Prepare and compare supplier quotes Have agents prepare and send RFQs, follow up with suppliers and normalize their quotes into a comparison for category managers. ### Route employee purchase requests Collect what an employee needs, apply purchasing policies and approval rules, then create an order in the ERP through an indirect-procurement workflow. ### Build a team-specific work view Describe an interface for orders, suppliers or cases using the connected data and shared context, then adapt the generated code or agent behavior for the team’s process. ## Perguntas frequentes ### Does Riff replace an ERP? No. It connects to existing ERP systems and uses their business functions. In procurement workflows, orders, prices and confirmations are updated in the ERP, which remains the system of record. ### Can people limit what an agent does? Yes. IT defines roles, permissions and action rules, and workflows can require human approval. Procurement agents can start in propose-and-approve mode; their autonomy can be widened or narrowed. ### Can customer teams build their own agents? Yes. Teams can describe an agent or work interface in the studio, correct the generated procedure, test it against historical work and promote versions through staging to production. The output is editable code. ### How does an organization get started? Book a demo of the platform or an agent around the team’s workflow and ERP. A procurement implementation can start with one workflow, such as confirmations or RFQs, connect it to relevant systems and run initially with human approval. Riff provides implementation support and training. ### Are the procurement solutions one indivisible package? No. Direct, strategic and indirect procurement are offered as three solutions that can be bought individually or together. They share a view of suppliers; select the scope that matches the organization’s work. ## Informações rápidas - **Primary users**: Industrial operations and ERP teams - **Core workflow**: Defined agent roles, operational queues and human exception handling - **Connected environment**: ERP systems plus channels such as email, Teams, portals and EDI - **Builder controls**: Editable code, versioning, historical testing, staging and production - **Evaluation**: Demo around the organization’s workflow and ERP environment