Reviewly

O que é Reviewly?

Reviewly is an AI-powered Google review management platform for single-location businesses, organizations with multiple locations, and agencies. It connects to Google Business Profiles to collect customer feedback, help customers draft reviews, and manage business replies.

The core workflow combines SMS review requests with AI-assisted writing and new-review alerts. Businesses can start with a customer list or connect existing tools to trigger requests after customer interactions. A central dashboard tracks feedback and reviews, while phone-based replies let owners respond during their working day. Reviewly focuses on Google reviews.

O que Reviewly pode fazer?

SMS feedback requests

Send requests individually, through bulk customer uploads, or automatically through integrations. Accounts include a Twilio number for the SMS workflow.

AI-assisted customer review drafts

Give customers a starting point they can edit and post under their own names. Advanced AI is included in Premium, Enterprise and multi-location plans, using feedback, sentiment and business-supplied keywords to personalize suggestions.

Review alerts and replies by text

Receive an SMS when a new Google review appears. Send an AI-suggested reply or write your own directly in the text conversation, without logging in; the response posts to Google.

In-person review collection

Use custom review links, QR codes, NFC tags, and Review Plates to collect feedback on site. Kiosk mode supports adding new customers, and the Review Plate leaderboard tracks team performance.

Location management

Monitor feedback across locations in one dashboard. Customize the dashboard with a business name and logo; Premium and Enterprise plans also list customizable location and group access.

Workflow integrations

Reviewly lists GoHighLevel, Zapier, FollowUpBoss and Keap among its workflow connections. Direct partner API integrations connect review requests with existing business workflows.

Casos de uso

“Follow up after completed services”

A service business can connect its customer workflow to send review requests after an interaction, reducing the need for staff to remember individual follow-ups.

“Invite existing customers to review”

Upload a list of people the business has actually served and send bulk requests where you have the appropriate permission to contact them.

“Collect feedback at the point of service”

Teams can place QR codes on menus, receipts, signs, or business cards so customers can access the review workflow during a visit.

“Oversee reviews across locations”

An operator or agency can monitor feedback for several locations and coordinate access for the people responsible for each location.

Perguntas frequentes

What is required to get started?

Create an account, connect a Google Business Profile, upload a customer list, and send requests. Reviewly offers a 14-day trial with access to all features and no credit card required.

What do the single-location plans cost?

Single Location costs $99 per month or $999 per year and includes 500 feedback requests per month. Premium Location costs $139 per month or $1,329 per year and includes 3,000 requests, Advanced AI, a monthly review report, and custom team training and onboarding. Enterprise packages are custom-priced.

Which listed integrations are still coming soon?

The integrations page marks HubSpot, Stripe, QuickBooks, Square, and Jobber as coming soon.

Do customers publish the AI-generated drafts themselves?

Yes. AI-assisted writing provides a draft that customers can make their own and post in their names. Customers should check that a draft reflects their actual experience. Businesses should verify the facts and tone of a suggested reply before posting it.