# replient.ai AI comment management and DM automation for brands and social media teams. - Findings24: - Site: - Preços: Freemium - Categorias: Moderação de conteúdo com IA, Automação de fluxos de trabalho com IA, Assistente IA Redes Sociais ## O que é replient.ai? replient.ai is an AI social media management platform for answering and moderating comments, including comments on Meta and TikTok ads. It brings social comments and reviews into one dashboard, with Instagram and Facebook direct messaging available from the Pro plan. The platform uses previous replies and website information to generate responses in a brand’s tone. Teams can review suggested replies, automate recurring interactions, and organize conversations by sentiment and topic. Separate brand workspaces keep knowledge, tone, automations, and statistics distinct. ## O que replient.ai pode fazer? ### AI reply suggestions Generate editable replies using historical responses and website product information, including current prices and promotions. Support for multiple languages helps teams handle international conversations. ### Comment moderation and bulk actions Automatically hide unwanted comments using configurable workflows. Reply to, like, or hide groups of comments by keyword or tag. Liking is supported on Facebook, Instagram, TikTok, and LinkedIn; hiding on Facebook, Instagram, and TikTok. ### Automation rules and templates Build comment workflows triggered by keywords, sentiment, or content. More than 55 templates cover tasks such as FAQ replies, spam filtering, and notifying the team about potential leads. ### DM flows and contact records From Pro, use a visual flow builder for automatic DM replies, comment-to-DM campaigns, and lead capture. Contact records retain conversation history, tags, and notes without a contact limit. ### Sentiment and topic classification Automatically classify comments as positive, neutral, or negative and assign topic tags such as questions or complaints. Pro adds custom tags and instructions for tone, rules, and FAQs. ### Team controls and analytics Pro supports brand-level roles and permissions when team seats are added. Business includes four seats, response-time analytics by person, channel, and brand, and optional post analysis to inform replies. ## Casos de uso ### Product questions under paid ads E-commerce teams can address shipping, pricing, and product questions beneath Meta and TikTok campaigns while filtering disruptive comments. ### Campaign lead capture Marketers can turn qualifying comments into private-message flows that collect leads and continue conversations through Instagram or Facebook. ### Agency community operations Agencies managing several clients can maintain separate brand knowledge and workflows, assign access, and track team response times. ### Review response management Teams handling public feedback can answer Google Reviews, Apple App Store reviews, and Google Play reviews alongside social comments. Multiple Google locations can belong to one brand. ## Perguntas frequentes ### How much do the plans cost? Monthly plans excluding VAT are Lite at €39 for 1,000 credits and one brand, Pro at €129 for 4,000 credits and four brands, and Business at €249 for 10,000 credits and ten brands. Enterprise uses custom pricing. ### How are credits charged? Processing a comment costs 0.1 credit; adding an AI reply draft brings the total to 1 credit. Each AI DM reply costs 1 credit. Optional post analysis costs 2 credits on Business and Enterprise. Non-AI automation steps, sent DMs, and manual actions are free. Plan credits renew monthly. ### Can I try it before subscribing? A 14-day free trial is available without a credit card. The website states that subscriptions can be canceled anytime. ### Can I add brands or team members? From Pro, extra brands and team seats each cost €15 per month. Pro includes no additional team seats; Business includes four. Each brand includes one account per supported platform, with unlimited Google Reviews locations for that brand. ## Informações rápidas - **Category**: AI social media comment and review management - **Supported channels**: Facebook, Instagram, TikTok, LinkedIn, YouTube, Google Reviews, Apple App Store, Google Play Store - **Direct messaging**: Instagram and Facebook; available from Pro - **Website**: https://replient.ai