Rapport

O que é Rapport?

Rapport is an interactive AI avatar role-play platform for preparing teams for high-stakes workplace conversations. Organizations can create practice scenarios for sales, leadership, customer service, and employee development, then assess conversation skills and readiness against defined criteria. It is designed to support repeatable practice and give training teams insight into individual and cohort performance.

O que Rapport pode fazer?

Emotionally responsive AI avatars

Participants practice conversations with lifelike AI avatars in repeatable role-play sessions.

Custom scenarios and personas

Configure scenarios, personas, and objectives for specific roles, teams, and workplace situations.

Organization-specific evaluation

Apply internal frameworks, content, and evaluation criteria to assess skills and behaviors.

Readiness reporting and scorecards

Review conversation scores and readiness reports to identify skill gaps and track improvement.

Cohort-level insights

Compare performance across individuals, teams, and cohorts to inform learning and coaching.

LMS and browser deployment

Deliver practice through a browser or learning management system; the platform also supports SCORM integration and training in more than 50 languages.

Casos de uso

“Sales conversation practice”

Prepare sales representatives for buyer interactions, including cold pitches, with scenarios tailored to the organization’s sales approach.

“Customer service situations”

Let customer-facing teams rehearse responses to complaints, objections, escalations, or an upset hotel guest.

“Leadership and peer conversations”

Give employees a structured way to practice sensitive workplace discussions, such as resolving a one-to-one peer conflict.

“Learning and development programs”

Build and assess workplace skills across roles and regions, using practice results to identify individual or cohort development needs.

“Healthcare education”

Use simulated care coordination conversations so nursing students can practice and receive coaching feedback before real interactions.

Perguntas frequentes

Can scenarios be tailored to an organization?

Yes. Rapport supports customized scenarios, personas, and objectives, and organizations can apply their own frameworks, content, and evaluation criteria.

How are practice sessions assessed?

Skills and behaviors can be measured against defined criteria. The platform provides conversation readiness reports and scorecards, and can surface gaps across individuals, teams, and cohorts.

How can learners access role-play?

Practice can be deployed through a browser or an LMS. Rapport also supports SCORM integration with existing learning environments.

What kinds of conversations can teams practice?

Examples on the site include sales pitches, customer service complaints, peer conflict, and care coordination. Scenarios can be adapted for different roles and use cases.

Does Rapport support multiple languages?

The platform describes support for training in more than 50 languages.