# PagerDuty Route service alerts to on-call responders, coordinate incidents, and track post-incident work. - Findings24: - Site: - Preços: Freemium - Categorias: Assistente DevOps IA ## O que é PagerDuty? PagerDuty is an operations platform for engineering, SRE, and IT teams responding to disruptions in digital services. It connects monitoring alerts to services, on-call schedules, and escalation policies, then provides incident coordination and follow-up workflows. Responders can work in Slack, Microsoft Teams, or the iOS and Android apps. Teams can start with a limited Incident Management Free plan, add paid incident-management capabilities, or use the broader PD Reliability Platform. AI assistance and advanced automation depend on the selected plan and add-ons. ## O que PagerDuty pode fazer? ### Alert routing and escalation Deduplicate incoming events, apply service and routing rules, and notify responders through schedules and escalation policies. Severity and priority fields provide context for handling the incident. ### Service ownership and dependencies Use the Service Directory to identify services and their owners. Map business services to technical dependencies to understand which capabilities an incident may affect. ### Incident response across chat and mobile Manage incidents in Slack or Microsoft Teams. The iOS and Android apps support triggering, acknowledging, and resolving incidents, checking schedules, and creating overrides. ### Post-incident reviews with follow-up actions Professional and PD Reliability Platform plans include collaborative reviews, timelines, and assigned follow-up actions. AI-generated review drafts require PagerDuty Advance on Professional and are included in the Reliability Platform plans. ### Integrations, APIs, and response actions Connect monitoring, security, collaboration, and deployment tools through prebuilt integrations and APIs. Custom Incident Actions can run externally hosted diagnostics or remediation tasks during response. ## Casos de uso ### Cover an on-call rotation Connect monitoring tools to the responsible services, configure schedules and escalation paths, and notify the people covering each shift when an incident occurs. ### Coordinate an active outage A response team can acknowledge and resolve an incident from chat or mobile while using service ownership, dependencies, and the incident record for shared context. ### Turn an incident into tracked improvements On paid plans, build a post-incident timeline, collaborate on the review, and assign follow-up work. Eligible AI capabilities can prepare a draft for the team to review. ## Perguntas frequentes ### What is included in the free plan? Incident Management Free supports up to five users, one on-call schedule, and one escalation policy. It includes basic chat and notifications, with 100 global SMS or phone notifications per month. Post-incident reviews and AI-generated reviews are not included. ### How much does Professional cost? Professional costs $21 per user per month when billed annually, or $25 per user per month on monthly billing. AIOps, PagerDuty Advance, Runbook Automation, Status Pages, and Live Call Routing are separately purchased add-ons. ### How is the PD Reliability Platform priced? Starter has a $2,800 annual platform fee including 10 seats, 5,000 Signal Intelligence Events, and 1,000 AI actions. Larger plans have different allowances. Credit packs can add seats, events, or actions; these are platform allowances rather than unlimited usage. ### Does every plan include AI-generated incident reviews? No. Free excludes them. Professional requires the PagerDuty Advance add-on, while the PD Reliability Platform plans include AI-generated review drafts. Advanced AI and automation should be selected according to the plan and add-ons needed. ### Can responders work from a phone? Yes. The iOS and Android apps can trigger, acknowledge, and resolve incidents, display on-call schedules, and create schedule overrides. Mobile incident actions are available alongside Slack and Microsoft Teams collaboration. ## Informações rápidas - **Primary users**: Engineering, SRE, IT operations, and incident-response teams - **Main workflow**: Incoming alerts → service routing → on-call response → incident review - **Access options**: Slack, Microsoft Teams, and iOS and Android apps - **Free plan**: Up to 5 users, 1 on-call schedule, and 1 escalation policy - **Pricing structure**: Per-user Incident Management plans or annual PD Reliability Platform plans