Alert routing and escalation
Deduplicate incoming events, apply service and routing rules, and notify responders through schedules and escalation policies. Severity and priority fields provide context for handling the incident.
PagerDuty
Freemium
Route service alerts to on-call responders, coordinate incidents, and track post-incident work.
O que é PagerDuty?
PagerDuty is an operations platform for engineering, SRE, and IT teams responding to disruptions in digital services. It connects monitoring alerts to services, on-call schedules, and escalation policies, then provides incident coordination and follow-up workflows. Responders can work in Slack, Microsoft Teams, or the iOS and Android apps.
Teams can start with a limited Incident Management Free plan, add paid incident-management capabilities, or use the broader PD Reliability Platform. AI assistance and advanced automation depend on the selected plan and add-ons.
O que PagerDuty pode fazer?
Service ownership and dependencies
Use the Service Directory to identify services and their owners. Map business services to technical dependencies to understand which capabilities an incident may affect.
Incident response across chat and mobile
Manage incidents in Slack or Microsoft Teams. The iOS and Android apps support triggering, acknowledging, and resolving incidents, checking schedules, and creating overrides.
Post-incident reviews with follow-up actions
Professional and PD Reliability Platform plans include collaborative reviews, timelines, and assigned follow-up actions. AI-generated review drafts require PagerDuty Advance on Professional and are included in the Reliability Platform plans.
Integrations, APIs, and response actions
Connect monitoring, security, collaboration, and deployment tools through prebuilt integrations and APIs. Custom Incident Actions can run externally hosted diagnostics or remediation tasks during response.
Casos de uso
“Cover an on-call rotation”
Connect monitoring tools to the responsible services, configure schedules and escalation paths, and notify the people covering each shift when an incident occurs.
“Coordinate an active outage”
A response team can acknowledge and resolve an incident from chat or mobile while using service ownership, dependencies, and the incident record for shared context.
“Turn an incident into tracked improvements”
On paid plans, build a post-incident timeline, collaborate on the review, and assign follow-up work. Eligible AI capabilities can prepare a draft for the team to review.
Perguntas frequentes
What is included in the free plan?
Incident Management Free supports up to five users, one on-call schedule, and one escalation policy. It includes basic chat and notifications, with 100 global SMS or phone notifications per month. Post-incident reviews and AI-generated reviews are not included.
How much does Professional cost?
Professional costs $21 per user per month when billed annually, or $25 per user per month on monthly billing. AIOps, PagerDuty Advance, Runbook Automation, Status Pages, and Live Call Routing are separately purchased add-ons.
How is the PD Reliability Platform priced?
Starter has a $2,800 annual platform fee including 10 seats, 5,000 Signal Intelligence Events, and 1,000 AI actions. Larger plans have different allowances. Credit packs can add seats, events, or actions; these are platform allowances rather than unlimited usage.
Does every plan include AI-generated incident reviews?
No. Free excludes them. Professional requires the PagerDuty Advance add-on, while the PD Reliability Platform plans include AI-generated review drafts. Advanced AI and automation should be selected according to the plan and add-ons needed.
Can responders work from a phone?
Yes. The iOS and Android apps can trigger, acknowledge, and resolve incidents, display on-call schedules, and create schedule overrides. Mobile incident actions are available alongside Slack and Microsoft Teams collaboration.
Informações rápidas
- Primary users
- Engineering, SRE, IT operations, and incident-response teams
- Main workflow
- Incoming alerts → service routing → on-call response → incident review
- Access options
- Slack, Microsoft Teams, and iOS and Android apps
- Free plan
- Up to 5 users, 1 on-call schedule, and 1 escalation policy
- Pricing structure
- Per-user Incident Management plans or annual PD Reliability Platform plans
Análise de tráfego de PagerDuty
Os dados de tráfego são apenas para referência.
- Classificação do domínio
- 84
Alternativas ao PagerDuty
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