# NovaTalks Manage customer messages, calls and service analytics in one AI-assisted workspace - Findings24: - Site: - Preços: Paid - Categorias: Analytics & BI, Business Software ## O que é NovaTalks? NovaTalks is an omnichannel customer support and sales platform that brings messaging, calls, website chat and email into one workspace. Agents can use customer history, tags and segmentation to organize requests, respond across channels and hand conversations between a chatbot and a person. The platform combines a chatbot builder, telephony controls, personalized messaging and reporting with AI assistance for editing, translating and summarizing conversations. Quality assessment and NovaTalks Insights help teams review dialogue data and service performance; agents and managers remain responsible for decisions and customer responses. ## O que NovaTalks pode fazer? ### Unified customer conversations Handle messages, calls, website chat and email from one interface, with customer records, interaction history, tags and segmentation. ### Chatbots and human handoff Build multilingual bots, configure out-of-hours handling and transfer a conversation to a live agent when it needs human support. ### Call handling controls Use voice menus, distribute calls, put a customer on hold, transfer the conversation or consult another agent within an existing call. ### AI assistance and quality review Use corrections, translation, tone changes and summaries to help agents write responses. Quality assessment examines apparent sentiment, script compliance and service performance for review. ### Messaging campaigns Filter contacts by tags, attributes or contact details and use triggers for personalized offers, reminders and follow-up messages. ### Reporting and conversation insights Customize operational reports and use text/voice analytics to identify service patterns. Confirm the AI and analytics options included in your selected setup. ## Casos de uso ### Run a unified support desk Keep requests from several channels together, check customer history and pass the conversation to the appropriate agent. ### Cover routine enquiries outside office hours Configure a bot and automated responses for common questions, with rules for handing more complex requests to a person. ### Review service quality Examine dialogue assessments, summaries and reporting to identify conversations or team practices that need attention. ### Organize customer follow-up Use contact segmentation and messaging triggers to send relevant reminders or campaign messages. ## Perguntas frequentes ### Which communication channels can I use? NovaTalks supports messaging services, calls, website chat and email. Choose the channels needed by your team; channel charges vary with the services you connect. ### What does the AI assistant help with? It assists with corrections, translation, tone changes and conversation summaries. AI assessment can examine apparent sentiment and script compliance, while people review findings and decide how to respond. ### Can I use bots alongside live agents? Yes. Set up chatbot logic and out-of-hours handling, then route conversations to live agents when needed. ### How is NovaTalks billed? Monthly costs depend on the agent/workplace setup and connected channels. Confirm AI assistance, analytics and custom options in your quotation. A 14-day trial is available without a credit card. ### Is website chat free? Website chat is listed at no extra channel charge when you connect a messenger. This condition is separate from the monthly agent and messenger charges. ## Informações rápidas - **Product type**: Omnichannel customer support and sales software - **Channels**: Messaging, calls, website chat and email - **AI tasks**: Response assistance, summaries and conversation quality analysis - **Access**: Web workspace and mobile app - **Pricing**: Paid accounts and channels; 14-day trial - **Website**: https://novatalks.ai