# Monterey AI Customer feedback analytics for product teams to collect, analyze, and route insights. - Findings24: - Site: - Preços: Freemium - Categorias: Analytics & BI ## O que é Monterey AI? Monterey AI is a customer feedback and product insights platform whose current application is branded Reforge Insights. It brings feedback from calls, email, chat, and website submissions into a shared workflow, then uses AI-assisted analysis to surface themes, sentiment, emerging issues, and feature requests. Product, engineering, and design teams can explore the feedback, share findings, and route relevant items into their product process. ## O que Monterey AI pode fazer? ### Feedback aggregation Collect feedback from multiple channels, including calls, email, chat, and website feedback portals, to make customer input available in one workflow. ### Theme and issue detection Group feedback by topics and problems, identify emerging patterns, and highlight issues or feature requests across incoming reports. ### Sentiment analysis Assess customer sentiment in feedback to help teams understand areas of satisfaction and customer concern. ### Natural-language data questions Ask questions about feedback data without writing code or queries, and share the resulting analysis with teammates. ### Feedback routing and alerts Route incoming feedback or requests to relevant stakeholders and receive alerts about critical customer issues. ### Product workflow connections Work with feedback in Slack and connect the workflow to ticket-management tools including Linear, Jira, and Asana. ## Casos de uso ### Prioritize recurring product problems Product managers can use grouped issues and request trends to identify which customer problems deserve attention in the product backlog. ### Triage urgent customer issues Support and product teams can monitor incoming feedback for critical issues and direct reports to the appropriate stakeholder. ### Review feedback across channels Teams receiving customer input through calls, email, chat, and website submissions can analyze it together instead of reviewing each channel separately. ### Answer internal product questions Product, engineering, and design colleagues can ask natural-language questions about collected feedback and share findings for planning. ## Perguntas frequentes ### How does Monterey AI get customer feedback? Collect feedback from calls, email, chat, and a website widget or portal, then analyze it together. ### Can teams use Monterey AI without writing queries? Yes. Ask natural-language questions about feedback data without writing code or queries, and share the analysis with teammates. ### Can feedback be sent into product management workflows? Route feedback to stakeholders, collaborate through Slack, and connect product work to Linear, Jira, or Asana. ### How is the product priced? Pricing is customized to the team’s feedback volume. A product demo and sales discussion determine the commercial quote.