# Mava Suporte ao cliente com IA para Discord, Telegram, Slack, e-mail e chat web - Findings24: - Site: - Preços: Freemium - Categorias: Chatbot IA, Assistente de vendas com IA ## O que é Mava? Mava is an AI-powered customer support platform for community-driven teams that support users on Discord, Telegram, Slack, email, and web chat. It consolidates requests into a shared inbox and uses AI to answer repetitive questions in public channels or help agents with private tickets. The product is positioned for teams that need to manage community support at scale without per-seat pricing. Its core workflow combines AI training on existing help content, shared-inbox collaboration, and reporting on response times, AI resolution rates, ticket volume, and customer satisfaction. ## O que Mava pode fazer? ### Shared inbox across channels Bring support from Discord, Telegram, Slack, email, and web chat into one inbox so agents can work from a single queue. ### AI responses and human handoff Use Mava AI to answer repetitive questions in public channels and assist with private tickets, with human handoff when needed. ### Knowledge-based AI training Train the AI on your existing documentation and conversation history, including websites, Google Docs, Notion, and GitBook. ### Support analytics Track response times, resolution rates, ticket volume, and CSAT from a built-in analytics dashboard. ### Workflow controls and automation Organize work with status tracking, custom views, filters, tags, and automations for larger ticket volumes. ### Web chat support Add a web chat widget and customize it to match your brand for support on your site. ## Casos de uso ### Community support in one inbox Route questions from Discord, Telegram, and Slack into one queue so a support team can respond without jumping between tools. ### Automated public-channel replies Answer repetitive questions directly in public channels with AI, while escalating only the cases that need human attention. ### Website support chat Give website visitors a branded support chat experience that connects back to the same shared inbox used by community channels. ### Support performance monitoring Track response times, ticket volume, and AI resolution rate to understand how support operations are performing over time. ### Collaborative team support Create a support workflow for a full team, with unlimited agents, custom views, and status tracking across tickets. ## Perguntas frequentes ### Does Mava have a free plan? Yes. Mava offers a free plan that includes support across Discord, Telegram, and Slack, along with AI-powered responses for smaller communities getting started. ### How many team members can use Mava? Mava says there is no limit on the number of agents on any plan, so your whole team can use the shared inbox without per-seat pricing. ### How does Mava AI get trained? Mava can be trained on existing knowledge sources such as websites, Google Docs, Notion, GitBook, and past conversations, and you can test questions in the dashboard before going live. ### Which channels does Mava support? Mava supports support requests from Discord, Telegram, Slack, email, and web chat in a single shared inbox, with AI responses available on supported community channels and web chat. ### How is Mava priced? Pricing is based on support request volume rather than seat count. The pricing page shows a free plan, paid monthly plans, annual billing options, and a contact-sales path for enterprise needs. ## Informações rápidas - **Category**: Customer support software - **Primary channels**: Discord, Telegram, Slack, email, web chat - **Pricing model**: Flat-rate by support volume, not per seat - **Free plan**: Yes, up to 100 support requests per month - **Team size**: Unlimited agents on all plans - **Website**: mava.app