Kodif

O que é Kodif?

Kodif is an AI customer support platform for ecommerce brands. Its agent uses customer history, order data, and business policies to resolve requests and update connected systems. Resolution, Retention, and Revenue capabilities cover post-purchase support, subscription management, and presale assistance.

Customer experience teams control the agent through plain-English policies and reviewable action traces. Kodif connects with commerce, helpdesk, returns, and subscription tools, allowing support workflows to include actions such as issuing refunds or changing delivery details.

O que Kodif pode fazer?

Actions in connected systems

Reads orders and writes changes through integrations including Shopify, Loop, Zendesk, Recharge, and Stay AI. Supported actions include refunds, return labels, address edits, and subscription updates.

Plain-English policy controls

CX teams define and change eligibility rules and workflows without code. Each resolution records the matched policy, systems called, and actions taken for auditing and replay.

Photo and video interpretation

Reads customer attachments alongside order and account context to assess requests involving damaged products, incorrect shipments, and other issues requiring visual evidence.

Shared context across channels

Supports email, chat, SMS, and social media with shared customer context and policies. Available channels depend on the selected plan.

Historical testing and quality review

Tests proposed policies against historical conversations before launch. Teams can compare responses and turn conversation corrections into updated policies and guardrails.

Conversation analytics

Classifies conversations by intent, sentiment, and resolution path. Reports show request patterns and outcomes that can inform product, shipping, and merchandising decisions.

Casos de uso

“Resolve post-purchase requests”

Help a customer exchange an ill-fitting item by checking return eligibility, generating a label, and updating the support ticket through connected tools.

“Retain subscribers”

Respond to cancellation requests with approved options such as a pause, skipped shipment, or discount, then record the selected change in the subscription platform.

“Support purchase decisions”

Answer questions about sizing and product suitability using catalog information and reviews, and recommend products that fit the shopper's needs.

“Investigate recurring support issues”

Use classified ticket trends to identify frequent delivery complaints or return reasons and give operations and product teams evidence for upstream changes.

Perguntas frequentes

How is Kodif set up?

Kodif handles integrations and data setup, then works with your team to translate SOPs into starting policies. Policies are tested in a sandbox against historical tickets, and your team reviews and approves them before launch. Onboarding and policy configuration are included.

What plans are available?

Starter includes 24,000 conversations per year and chat; Growth includes 75,000 and chat plus one channel; Enterprise includes 160,000 and all channels. Quotes are available through sales, with custom volumes offered above 160,000. Analyst capabilities differ by tier.

What counts as a billable conversation?

One customer ticket handled from start to finish counts as a conversation, regardless of message count. Follow-ups on the same issue do not count twice. Annual packages use a flat rate; overages are billed at the plan's per-conversation rate.

Are integrations and implementation charged separately?

The pricing page states that all plans include unlimited integrations and policies, onboarding, integration setup, and ongoing support. There are no separate setup or per-seat fees.