# Inkeep

An AI agent platform for CX, product, and operations teams, with visual and TypeScript-based building tools.

- Findings24: <https://findings24.com/pt/tools/inkeep>
- Site: <https://inkeep.com>
- Preços: Freemium
- Categorias: Chatbot IA, Criador de agentes de IA, Automação de fluxos de trabalho com IA

## O que é Inkeep?

Inkeep is an AI agent platform for customer experience, product, go-to-market, and operations workflows. It combines a no-code visual builder with a TypeScript developer SDK, with two-way synchronization between the approaches, so technical and business teams can work on agents in the same platform. Agents can use company knowledge and connected product or customer context to answer questions, support teams, and carry out configured workflows. The platform is presented for customer-facing assistants, internal CX coworkers, and knowledge-base automation.

## O que Inkeep pode fazer?

### Visual builder and TypeScript SDK

Create agents through a no-code visual interface or a developer SDK, with two-way synchronization between the builder and code.

### Knowledge-grounded answers

Connect documentation, guides, API references, and knowledge bases so assistants can provide cited answers grounded in those sources.

### Live product and customer context

Use product signals such as onboarding step, configuration state, and last action, or gather customer context from CRM and billing data, to tailor agent responses.

### Event-triggered workflows

Trigger agent workflows from schedules, webhooks, support events, or external service events.

### Multi-agent orchestration and tools

Coordinator agents can delegate complex work to specialist agents, which can use tools to take actions such as creating tickets, updating CRMs, generating content, and sending notifications via MCP.

### Human approval and knowledge-base updates

Prepare suggestions for human approval and propose documentation changes, including a workflow that opens a GitHub pull request for review.

## Casos de uso

### Contextual product onboarding

Give users setup guidance based on their current onboarding step, configuration, or recent action, then measure where assistance helps users progress toward activation.

### Technical buyer assistance

Answer detailed questions on high-intent website pages using company content, qualify buyers, and support inline meeting booking through scheduling services such as Calendly, Chili Piper, or Cal.com.

### Support team assistance

Let CX staff invoke an internal assistant from Slack or a support platform, gather relevant CRM or billing context, and review suggested responses before sending.

### Documentation maintenance

Use agent workflows to identify knowledge-base gaps and prepare proposed updates for review, including documentation changes submitted as GitHub pull requests.

### Developer community support

Provide grounded answers from product documentation in developer-facing channels and tools; the case studies describe applications for community support and a hosted read-only Docs MCP Server.

## Perguntas frequentes

### Can teams build agents without writing code?

Yes. Inkeep provides a no-code visual builder alongside a TypeScript developer SDK, with two-way sync between them.

### What information can an agent use to personalize responses?

Examples include documentation and product signals such as onboarding step, configuration state, and last action. Internal coworker workflows can also gather context from CRM and billing data.

### How can workflows start and what can they do?

Workflows can be triggered by webhooks, schedules, support events, or external service events. Configured agents can coordinate specialist agents and use tools for actions such as creating tickets, updating CRMs, generating content, or sending notifications via MCP.

### Can an agent book sales meetings?

The GTM use case describes connecting Calendly, Chili Piper, or Cal.com so a qualified buyer can book a meeting in the chat.

### How are proposed documentation changes reviewed?

The site describes a content workflow that prepares a documentation update and opens a GitHub pull request for review and approval before publishing.

## Informações rápidas

- **Product category**: AI agent platform
- **Primary teams**: Customer experience, product, go-to-market, and operations
- **Build options**: No-code visual builder and TypeScript developer SDK
- **Workflow model**: Event-triggered agents with multi-agent orchestration
- **Source domain**: inkeep.com