Cancellation-ticket interception
Hoop intercepts cancellation requests in the helpdesk so the subscriber can be engaged before the cancellation is finalized.
Hoop
Freemium
Agente de retenção com IA para marcas de assinatura Shopify no Gorgias ou Zendesk
O que é Hoop?
Hoop is an AI retention agent for Shopify subscription brands. It is designed to handle cancellation conversations inside existing helpdesk workflows, asking subscribers why they want to leave and offering the right save option in the brand’s voice.
The site says Hoop plugs into Gorgias or Zendesk and writes accepted changes back to subscription billing tools such as Recharge or Skio. Its focus is narrow: run the save conversation at the point of cancellation, log the outcome, and help teams learn which offers actually retain subscribers.
O que Hoop pode fazer?
Reason-first save conversations
The agent asks why the customer wants to leave before confirming the cancel, so the team captures the reason at the moment of the request.
Plain-English policy control
Retention policy can be written in plain English, letting teams update save logic without rewriting macros or mapping decision trees.
Segment-based offer selection
Hoop chooses offers from the customer’s offer library using factors like tenure, AOV, channel, plan, and cancel reason.
Billing-tool updates
Accepted changes are written back to the subscription billing tool, including pause, swap, discount, or frequency change.
Retention reporting
Every ticket produces structured retention data, including the reason, offer, outcome, and subscription value.
Casos de uso
“Real-time cancellation handling”
Useful when a subscription brand wants to respond to cancellation requests in real time instead of confirming cancels automatically.
“Policy-led offer testing”
Helpful for teams that want to test different save offers without rebuilding helpdesk macros or retraining agents.
“Around-the-clock retention coverage”
Fits brands that want to preserve 24/7 coverage for cancellation conversations using an automated agent in the helpdesk.
“Retention analysis and reporting”
Useful for operators who need clearer retention reporting, including why people cancel and which offers work by segment.
“End-to-end subscription updates”
Relevant for teams that want the accepted save action written back into the subscription platform without copy-paste work.
Perguntas frequentes
What is Hoop?
Hoop is an AI retention agent for Shopify subscription brands. It plugs into Gorgias or Zendesk, intercepts cancellation tickets, and runs conversational save flows in the brand’s voice.
How does Hoop work?
Hoop reads cancellation tickets when they reach the helpdesk, asks why the subscriber wants to leave, selects an offer from the approved playbook, and writes the accepted change back to the subscription tool.
What does Hoop integrate with?
The source page names Gorgias and Zendesk as helpdesks, and says Hoop writes accepted saves back to Recharge or Skio.
How is Hoop set up?
The implementation notes say Hoop handles the integration and data work, reviews the retention policy with the customer, and typically goes from kickoff to first saves in about a week, with sandbox review before going live.
Does Hoop show pricing details on the page?
The site describes a pricing page but does not publish prices or plan details in the provided text.
Informações rápidas
- Category
- AI retention
- Primary users
- Shopify subscription brands
- Helpdesk integrations
- Gorgias, Zendesk
- Billing integrations
- Recharge, Skio
- Source domain
- hoop.app
- Workflow
- Cancellation save conversations and subscription updates
Análise de tráfego de Hoop
Os dados de tráfego são apenas para referência.
- Classificação do domínio
- 33
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