# Help.center Suporte ao cliente com IA, base de conhecimento, pesquisa e chatbot - Findings24: - Site: - Preços: Freemium - Categorias: Base de Conhecimento IA, Chatbot IA, Assistente de vendas com IA ## O que é Help.center? Help.center is an AI-first customer support platform built around a branded knowledge base, AI search, and an embeddable chatbot. It is designed to help customers find answers quickly while reducing repetitive support work for the team. The product combines self-service documentation with human handoff. Customers can search a help center on a `yourcompany.help.center` site or ask questions in a chat widget, and unresolved conversations can move into a shared inbox for follow-up. ## O que Help.center pode fazer? ### Branded knowledge base site Publish a help center on a \`yourcompany.help.center\` subdomain or connect a custom domain such as \`help.yourcompany.com\`. ### AI search and AI chatbot Customers can search help content and receive summarized answers from AI, with support for conversational follow-up through the chatbot. ### Content-based AI learning Start from existing help articles and add custom AI FAQs or external website links to improve response quality. ### Team inbox for escalations When AI cannot resolve an issue, conversations can be handed off to a shared inbox so the support team can reply and assign work. ### One-click article import The product can import support content from Intercom, Crisp, Zendesk, and Freshdesk in one click. ### AI-assistant access Help.center notes support for \`llms.txt\` and Agent Skills so AI assistants can read, search, and manage the help center natively. ## Casos de uso ### Self-service support Set up a searchable help center so customers can find answers before opening a support ticket. ### Website and in-app chat support Embed an AI chatbot on a website or dashboard to answer common questions in a conversational format. ### Human handoff and ticket handling Route unresolved AI conversations into a shared team inbox where agents can reply, assign, and close tickets. ### Knowledge base migration Import an existing help center from Intercom, Crisp, Zendesk, or Freshdesk when moving support content to Help.center. ### Documentation maintenance Use AI-suggested unanswered questions and connected website content to identify gaps and improve article coverage. ## Perguntas frequentes ### What is Help.center? Help.center is a knowledge base and AI support platform. It lets you publish a branded help center, add AI search, and embed an AI chat widget for customer questions. ### Is there a free plan? The free plan lets you create a public knowledge base. Paid plans add more AI usage and features such as the inbox, integrations, branding removal, and custom domains depending on the plan. ### Can I create more than one help center? Yes. The pricing page says you can create multiple help centers with the same account, and pricing is per help center. ### Can I import existing help articles? Yes. Help.center supports importing help articles from Intercom, Crisp, Zendesk, and Freshdesk in one click. ### Where is my data hosted? Help.center stores servers and databases on AWS in the EU region. The company also notes that AI providers such as OpenAI may process data outside the EU when AI features are used. ## Informações rápidas - **Category**: AI customer support software - **Primary use**: Knowledge base, AI chatbot, and support inbox - **Platform**: Web app with embeddable chat widget - **Domain**: help.center - **Pricing**: Free plan available; paid plans start at $19 per seat per month