Hatch

O que é Hatch?

Hatch is an AI communications platform for trades and service businesses. Its AI customer service representatives handle calls, texts, and emails, qualify leads, and book appointments around the clock. The platform combines automated conversations, campaign workflows, and a shared workspace for human staff and AI. It connects with CRM, lead-source, marketing, and scheduling systems to coordinate customer communication with existing business processes.

O que Hatch pode fazer?

Voice AI

Answers calls using OpenAI’s GPT-Live-1, follows business scripts and tone, and books appointments on a live calendar. Warm transfers and complete transcripts support staff handoffs and review.

Messaging AI

Manages conversations across SMS and email, including lead responses, follow-up, and appointment booking, without requiring staff to handle every reply.

Knowledge Engine

Lets businesses fine-tune AI behavior around their own information, brand voice, and interaction requirements.

Journey Builder

Coordinates SMS, email, and voice campaigns across the customer journey, with custom targeting and sequences for nurturing leads and re-engaging customers.

Command Center

Gives AI agents, human representatives, and managers a shared workspace with multiple inboxes, visual conversation boards, handoffs, and appointment, sales, and performance reporting.

Casos de uso

“After-hours and overflow coverage”

Keep inbound inquiries moving when the office is closed or staff are busy. AI can distinguish prospective customers from vendors, qualify requests, and schedule suitable jobs.

“Estimate follow-up and lead reactivation”

Reconnect with prospects who received estimates or stopped responding through coordinated campaigns, reducing the manual work of pursuing older opportunities.

“Operations across multiple locations”

Coordinate communication across locations, divisions, or service areas with team permissions and centralized oversight. Enterprise adds analytics for these more complex operations.

Perguntas frequentes

How is Hatch priced?

Hatch charges a platform fee plus usage under an annual agreement, paid monthly per location. Usage covers contacts, AI conversations, and messaging. Quotes depend on location count and volume.

How do the plans differ?

Standard includes the core platform. Pro adds more included contacts, AI conversations, and messaging, plus custom reporting and marketing blasts. Enterprise adds richer analytics and operational oversight for complex organizations.

What setup and ongoing support are available?

All plans include onboarding, AI setup, account management, and support through Zoom, email, and in-app chat. AI Embed is available with select plans and adds services such as custom agent builds, integration engineering, ongoing refinement, and direct expert access.

Can staff take over AI conversations?

Yes. The shared workspace supports conversation review and handoffs between AI and human representatives. Voice AI also supports warm transfers.