# Hamming AI Testing, red teaming, and production monitoring for teams building voice and chat agents. - Findings24: - Site: - Preços: Freemium - Categorias: Observabilidade de IA, Assistentes de testes com IA, Avaliação de LLMs ## O que é Hamming AI? Hamming AI is a quality assurance platform for voice and chat agents that combines automated testing, adversarial evaluation, and production monitoring. It helps teams evaluate agent behavior before release and investigate failures in live conversations. The platform connects prelaunch evaluation with ongoing reliability work: production failures can become regression tests that run against future releases. Its evaluations cover conversational behavior and task completion, including cases where an agent claims to have completed an action without the corresponding tool execution. ## O que Hamming AI pode fazer? ### Scenario generation and scoring Generate test scenarios from an agent's prompt and evaluate results with more than 50 built-in metrics. Custom scoring templates are included in the listed plans. ### Voice simulation at scale Test accents, interruptions, background noise, DTMF input, and IVR trees. Hamming lists support for more than 50,000 concurrent test calls and CI/CD integration. ### Adversarial testing Run a curated suite of prompt injection, jailbreak, PII leakage, policy violation, and social engineering probes. Findings become reproducible tests for subsequent releases. ### Production monitoring and alerts Monitor live traffic with round-the-clock health checks for drift, unverified promises, and compliance risk. Alerts can page a human, while native OpenTelemetry support connects observability across the stack. ### Call replay and regression testing Replay production calls and turn identified failures into permanent regression tests, so previously observed problems can be checked on future builds. ## Casos de uso ### Validate appointment booking workflows Check whether an agent actually completes a booking before confirming it to a caller. Engineering teams can use failed scenarios to diagnose gaps between spoken responses and tool execution. ### Evaluate multilingual customer service Exercise service agents across regional accents and challenging call conditions before deployment, including callers who interrupt or navigate telephone menus. ### Assess sensitive-data handling Probe healthcare or financial service agents with attempts to extract private information or bypass policy, then retain reproducible tests for release checks. ### Manage agency client projects Agencies overseeing multiple voice agent projects can use the Agency plan's multi-client management, call analytics, and trust and safety reports to organize evaluation work. ## Perguntas frequentes ### How do I connect an agent? Hamming supports importing agents from Vapi, Retell, ElevenLabs, or other orchestration frameworks. Setup can start by pasting an agent prompt or connecting through an API. The website advertises a first test report in under 10 minutes. ### What language coverage is available? Hamming lists more than 65 languages and accents, including English, Spanish, Hindi, Arabic, French, and German, with regional accent coverage. ### How is pricing structured? Agency, Startup, and Enterprise plans use contact-based pricing. Enterprise adds support SLAs and a dedicated support engineer to the Startup offering; Startup includes seven-days-a-week support and direct founder support. ### What security and compliance options are listed? The homepage lists SOC 2 Type II and HIPAA with a business associate agreement available. The pricing page includes SOC-2 and HIPAA compliance in the Enterprise plan. ## Informações rápidas - **Product category**: Voice and chat agent quality assurance - **Primary users**: Agent developers, agencies, and enterprise teams - **Workflow coverage**: Prelaunch testing, red teaming, and production monitoring - **Website**: https://hamming.ai