# Frontdesk Plataforma de rececionista com IA para chamadas, mensagens, emails e chats web - Findings24: - Site: - Preços: Freemium - Categorias: Geração de Leads IA, Chatbot IA, Assistente de vendas com IA ## O que é Frontdesk? Frontdesk is an AI receptionist platform that answers calls, texts, emails, and website chats for businesses around the clock. It is built to qualify leads, book appointments, send follow-ups, and keep customer records updated without manual data entry. The product combines a phone receptionist, web chatbot, SMS agent, CRM, and automation tools in one system. The pricing page shows plans for individual users, growing businesses, and enterprise teams, with usage-based credits for overages and options to keep your existing number. ## O que Frontdesk pode fazer? ### Sub-second call answering Answers inbound calls in under a second, using a human-like voice and avoiding hold queues or voicemail drop-off. ### Intent-based routing Routes calls by intent, urgency, language, or VIP status, with separate flows for sales, support, and after-hours calls. ### Warm call transfers Transfers hot leads or urgent callers to the right team member and provides a spoken summary before handoff. ### Call recording and transcription Records, transcribes, and summarizes every call so teams can search conversation history later. ### Live booking and SMS follow-up Books appointments live and sends SMS confirmations automatically during or after the call. ### Automatic CRM updates Captures details from calls, chats, forms, SMS, and email and writes them into the CRM automatically. ## Casos de uso ### Inbound phone reception Use Frontdesk to answer incoming calls instantly, qualify the caller, route by intent, and transfer urgent leads with context. ### Website lead capture Capture website visitors with a chatbot that can qualify interest and move conversations into the CRM or booking flow. ### Automated follow-up Use SMS and email follow-ups to confirm appointments, send links, and continue conversations after the first touch. ### Unified customer records Centralize call, chat, form, and text activity in one CRM so teams can see the history and next steps for each lead. ### Outbound follow-up campaigns Set up automated outbound calls and text sequences for reminders, re-engagement, and other repeat outreach workflows. ## Perguntas frequentes ### How long does setup take? Yes. The site says setup can be completed in about 5 minutes with guided onboarding, and the phone-receptionist page says typical setup is completed in minutes with guided onboarding. ### Do I need a new phone number? Frontdesk is designed to work with your existing business number. The phone receptionist page says you can keep your existing phone number and forward calls to Frontdesk. ### What channels does Frontdesk support? The pricing page and product pages describe coverage across voice, web chat, SMS, email, CRM, forms, automations, and ticketing. The platform is positioned as a unified system rather than a single-channel tool. ### How is Frontdesk priced? The pricing page shows a free Evaluation / Learning plan, a Business-in-a-Box plan, and a Partner / Enterprise plan that requires booking a demo. It also shows usage-based overage credits. ### What does the AI handle after it answers a call? The source shows that Frontdesk can answer calls, qualify leads, book appointments, send SMS confirmations, and update the CRM automatically. More complex or high-risk cases can be escalated to supervisors in real time. ## Informações rápidas - **Category**: AI receptionist platform - **Platform**: Web-based SaaS - **Primary users**: Businesses, small teams, and agencies - **Channels**: Voice, SMS, web chat, email, CRM, forms, automations - **Pricing**: Free tier, paid business plan, and custom enterprise plan - **Website**: myaifrontdesk.com