# Floatbot Enterprise AI agents for voice, chat, messaging, email, and operational workflows. - Findings24: - Site: - Preços: Paid - Categorias: Chatbot IA, Criador de agentes de IA, Automação de fluxos de trabalho com IA ## O que é Floatbot? Floatbot is an enterprise AI automation platform for customer conversations and operational workflows. Its modules cover self-service voice, chat, SMS/text, and email agents; real-time assistance for human agents; and workflow automation for tasks involving emails, documents, and support tickets. The platform is positioned for regulated sectors including insurance, collections, banking, healthcare, and lending, with options for guided conversation flows, knowledge retrieval, and human review or handoff. ## O que Floatbot pode fazer? ### Voice and digital agents Build AI agents for inbound and outbound calls, chat, SMS/text, and email. Voice interactions support interruption handling and transfer to a human agent. ### Conversation and workflow orchestration Combine fixed flows with LLM-driven agent frameworks to support guided conversations and adaptive workflows. ### Knowledge search Connect knowledge sources such as PDFs and websites for a searchable knowledge assistant, including cognitive search and knowledge-base integrations. ### Agent assistance and analytics Provide real-time suggestions to human agents and tools for call or chat summaries, quality evaluation, and reporting on usage, goals, and outcomes. ### Back-office workflow automation Automate work such as email summarization and classification, document data extraction, and support-ticket routing, with human approvals where needed. ### Speech and language capabilities The platform includes speech-to-text and text-to-speech capabilities, multilingual NLP, and voice biometrics options. ## Casos de uso ### Insurance claims and policyholder support Handle first notice of loss (FNOL), claim-status inquiries, appointment scheduling, and policyholder service, with workflow support for adjusters. ### Collections and payment engagement Automate compliant repayment conversations, payment commitments, negotiations, and payment collection while providing guidance to human collectors. ### Banking onboarding and service Support digital onboarding, customer self-service, and routine banking queries across voice and digital channels. ### Healthcare patient engagement Manage appointment-related calls, billing and payment support, and prescription refill or medication reminders. ### Loan servicing Respond to applicant questions, check eligibility, and support payment collection and servicing communications. ## Perguntas frequentes ### Which communication channels can Floatbot agents support? The platform describes agents for voice calls, chat, SMS/text, and email, as well as real-time assistance for human agents. ### Can an AI conversation be transferred to a person? Yes. Floatbot describes warm handoff to human agents, including transfer with conversation context. ### Can teams build agents without coding? The platform is described as a no-code or low-code ecosystem for creating and deploying AI agents. ### What knowledge sources can be used? The knowledge assistant supports uploaded files and website URLs. The pricing information also lists PDF and website sources, with plan-dependent source limits. ### How is pricing structured? Floatbot lists monthly and yearly self-service AI agent plans, including a 14-day trial, and offers custom enterprise pricing. Separate pricing is listed for some services and usage. ## Informações rápidas - **Product category**: Enterprise conversational AI and workflow automation - **Primary channels**: Voice, chat, SMS/text, and email - **Platform model**: No-code or low-code agent building - **Industries named**: Insurance, collections, banking, healthcare, and lending - **Pricing model**: Monthly or yearly plans, trial, and custom enterprise pricing - **Product website**: floatbot.ai