# Ellie AI email assistant that drafts replies in your voice for Gmail and Outlook. - Findings24: - Site: - Preços: Freemium - Categorias: Assistente Email IA, Redator de e-mails com IA ## O que é Ellie? Ellie is an AI email assistant for Gmail and Outlook. It reads relevant email threads and drafts replies in the connected inbox, using patterns from your sent mail to match your tone, sign-offs, and writing habits. Business and Professional plans can create drafts in the background, while the browser extension and native Outlook desktop add-in support on-demand replies. Ellie leaves messages for review in the existing Drafts folder, so you retain control over what is sent. ## O que Ellie pode fazer? ### Automatic email drafts Connect a Gmail, Google Workspace, Outlook, or Microsoft 365 mailbox and Ellie can draft replies in the background for messages that need a response. ### Personalized writing style Ellie analyzes sent mail to reflect your tone, openings, sign-offs, and other writing patterns rather than applying a fixed template. ### On-demand reply generation Use the browser extension in Gmail, Outlook on the web, or Fastmail to generate a reply when you choose, or use the native Outlook desktop add-in. ### Custom categories and reply voices Define email categories in plain language to control which messages receive drafts, become tasks, or are left alone. Categories can use different roles and tones. ### Knowledge base training Add custom information through supported documents or a website URL. Business and Professional plans provide more extensive customization for team knowledge and reply rules. ### Human review before sending Ellie places generated responses in the relevant draft thread and does not send an email without the user checking it first. ## Casos de uso ### Overnight inbox triage Professionals can connect a supported mailbox and start the day with replies already drafted for threads that need attention, then review and send them from the normal inbox. ### Sales and partnership follow-up Use a dedicated category and role for warm sales enquiries, partnership conversations, or other relationship-driven messages so drafts follow the intended voice. ### Customer support responses Teams can provide help documentation and assign a support-oriented role so Ellie can use approved product information when preparing customer replies. ### Finance and account administration Route billing, renewal, or payment-related messages to a category with a concise finance voice; action categories can also create inbox tasks. ## Perguntas frequentes ### Does Ellie send emails automatically? No. Ellie creates drafts, and you review each response before sending it. ### Which email services does Ellie support? Ellie supports Gmail or Google Workspace and Outlook or Microsoft 365. Its on-demand browser extension also works with Fastmail, and a native Outlook desktop add-in is available. ### Can Ellie write cold emails? No. Ellie is designed to write replies to existing emails, not unsolicited cold emails. ### What is the difference between automatic and manual use? Business and Professional plans support background auto-drafts in the Drafts folder. Casual is manual mode, using the browser extension to generate replies on demand. ### Can teams use different tones or knowledge for different email types? Yes. Roles can define separate personas, knowledge bases, and tones for different kinds of email. Business and Professional plans support advanced knowledge base training using documents or a website URL. ## Informações rápidas - **Category**: AI email assistant - **Supported inboxes**: Gmail, Google Workspace, Outlook, and Microsoft 365 - **Manual access**: Browser extension for Gmail, Outlook on the web, and Fastmail - **Outlook integration**: Native Outlook desktop add-in available through Microsoft AppSource - **Review workflow**: Replies appear as drafts in the existing email thread - **Trial**: 7-day free trial with no card required