# Clearstep Clinical AI for patient triage, scheduling, and care navigation in health systems. - Findings24: - Site: - Preços: Paid - Categorias: Assistentes de saúde com IA ## O que é Clearstep? Clearstep is a clinical AI platform for hospitals and health systems that connects patient symptom assessment with care routing and appointment booking. Its six modules support digital patient access, contact center operations, clinical intake, and scheduling through a shared clinical engine. The platform helps organizations match patients with an appropriate level of care and use available appointment capacity. Its triage module is built on Dr. Barton Schmitt’s nurse triage protocols, with extensions for specialty and virtual care. Symptom assessment and triage support care navigation, not a replacement for professional diagnosis. Healthcare organizations should deploy and supervise it within their clinical processes; qualified clinicians should review diagnostic and testing decisions. ## O que Clearstep pode fazer? ### AI Chat & Triage Conversational symptom assessment evaluates acuity and connects patients with the appropriate provider, visit type, time slot, and care modality. ### AI Voice Automation Handles inbound and outbound patient calls for triage, intake, scheduling, and outbound care management. ### AI Clinical Intake & Decision Support Collects patient history, history of present illness, and review of systems before a visit or at the front desk. Produces structured clinical summaries and point-of-care decision support, including pre-ordering diagnostics. When used to prepare diagnostic orders, the healthcare organization should review and authorize them through its clinical processes. ### AI Call Center Decision Support Guides non-clinical call center agents through triage handling and evidence-based routing decisions. ### AI Optimized Scheduling Supports clinically qualified self-scheduling, balances patient loads, adjusts provider scheduling templates, and fills open appointment slots. ### AI Workflow Building Lets teams use prompts to design scheduling logic and other decision trees for operational workflows. ## Casos de uso ### Guide patients choosing where to seek care Help patients assessing symptoms navigate among urgent care, virtual visits, and other services within the organization’s care network. ### Manage patient contact center demand Use voice automation for patient calls and decision support for staff handling triage and routing questions. ### Prepare clinicians for upcoming visits Gather clinical information before the encounter so providers can review a structured summary and receive decision support at the point of care. ### Improve use of existing appointment capacity Help scheduling teams address open slots and template constraints while matching patients to suitable providers and visit types. ## Perguntas frequentes ### Can Clearstep match our organization’s branding and care resources? Yes. Clearstep can configure colors, logos, and triage endpoints to match an organization’s brand, provider and facility data, and scheduling resources. ### What systems does Clearstep integrate with? Clearstep states that its modules integrate with electronic health record (EHR) and contact center as a service (CCaaS) systems. Epic is specifically named on its website. ### How is Clearstep licensed? Clearstep describes its SaaS licensing model as a fixed monthly fee with additional variable fees. Organizations can book a demo and request a custom ROI model using their financial data. ### How quickly does the chat module complete triage? Clearstep reports an average triage time of under three minutes for AI Chat & Triage. This is a vendor-reported figure. ## Informações rápidas - **Product category**: Clinical AI and patient access software - **Primary users**: Hospitals, health systems, contact center teams, and clinical staff - **Platform structure**: Six modules sharing a unified clinical engine - **Delivery model**: SaaS - **Website**: https://clearstep.health