AI support agents that answer from your business content and hand off complex questions to a team.
Chat Thing is a customer-support platform for creating AI agents grounded in a business's website, help articles, FAQs, documents, and connected workspaces. Agents answer customer questions through a website widget and supported messaging channels, and can take actions such as looking up orders or triggering workflows. Teams can review conversations and pass questions to a person when an issue needs human attention.
Connect websites, help documentation, FAQs, PDFs, and Notion content so agents can use that material to respond to customer questions. The site says connected content can be kept up to date through automatic syncing.
Add the assistant to a website with a line of code and customize its colors, logo, and tone. Chat Thing says the widget works with WordPress, Shopify, Squarespace, and custom sites.
Deploy agents on websites, Slack, WhatsApp, Discord, and other channels. Standard and higher plans include all channels and API access; phone is billed separately.
Agents can do more than answer questions, including looking up orders, updating records, and triggering workflows. The platform also describes these capabilities as power-ups or tool calling.
Teams can view and search conversations, share conversation links, and hand a discussion to a human when the agent cannot resolve it.
Chat Thing provides analytics for identifying common customer questions and documentation gaps. The site says agents can respond in more than 50 languages.
Use a website assistant to answer routine questions about policies, services, or help articles outside staff response hours.
Make the same business knowledge available through a website widget and channels such as Slack, WhatsApp, or Discord.
Configure an agent to look up an order, update a record, or trigger a workflow when a customer needs an action rather than a text answer.
Let the agent handle common requests and pass conversations to staff when a question calls for human attention.
Review searchable conversation history and analytics to identify frequent questions that existing help content does not address.
The site lists websites, help documentation, FAQs, PDFs, and Notion content among its data sources. It also describes automatic syncing when connected content changes.
The setup described by Chat Thing is to copy a line of code into a website. The widget can be customized and is listed as compatible with WordPress, Shopify, Squarespace, and custom sites.
Agents can be configured for actions such as looking up orders, updating records, and triggering workflows, using the platform's tool-calling capabilities.
Yes. Human takeover is listed on Standard and higher plans, and the product describes handing conversations to a team member when a question needs human attention.
Yes. The pricing page lists a free plan with one agent, one data source, and 80,000 message tokens, with no credit card required.
Os dados de tráfego são apenas para referência.
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