# CekatAI AI agent and omnichannel CRM for customer service, sales, and follow-up workflows. - Findings24: - Site: - Preços: Paid - Categorias: Chatbot IA, Assistente de vendas com IA ## O que é CekatAI? CekatAI is an AI agent and omnichannel CRM platform for businesses that manage customer conversations, sales, and post-purchase workflows. It brings WhatsApp Business API, Instagram, TikTok, Facebook Messenger, Telegram, website live chat, and email into one shared inbox, while connecting conversations with CRM records and sales pipelines. The platform can answer customer questions, qualify leads, support handoffs to human agents, record customer data from chats, and run follow-ups. Businesses can create agents from their own standard operating procedures and business information, configure visual chat flows, and connect external systems through APIs or webhooks. CekatAI supports workflows ranging from lead conversion and B2B sales to helpdesk ticketing, WhatsApp campaigns, and repeat orders. Its plans include Chat products, with CRM and Marketing products available as additional products on the same platform. Capabilities depend on the selected product and plan: Business and Custom Chat include the visual flow builder, automated follow-up and ticketing, while advanced Automation is listed for Custom. ## O que CekatAI pode fazer? ### AI customer conversation handling AI agents answer questions, qualify prospective customers, and continue conversations around the clock. More complex workflows can include lead qualification, follow-up, and actions inside the chat. ### Shared omnichannel inbox Messages from WhatsApp Business API, Instagram, TikTok, Facebook Messenger, Telegram, website live chat, and email can be managed in one inbox, with handoffs to the appropriate team member. ### CRM and pipeline records Customer conversations, purchases, notes, and pipeline stages are recorded from chat activity. Teams can review contact history, assign accounts, and track deals through stages such as qualification, proposal, negotiation, and closing. ### Automated follow-up and marketing Teams can segment customers, send WhatsApp broadcasts, automate follow-ups, and connect campaign activity with conversion reporting through attribution and ROAS dashboards. ### Visual agent and workflow builder Users can create AI agents from business information and standard operating procedures, configure drag-and-drop chat flows, set AI working hours, and create specialist agents for sales, support, or billing. ### Business system integrations Open APIs, webhooks, Meta integrations, and API connections support workflows such as shipping-cost checks, appointment booking, payment links, and connections to internal systems. ## Casos de uso ### Lead conversion for retail and services Respond to incoming inquiries quickly, filter leads, and guide qualified prospects toward purchase while routing ready-to-close conversations to a sales team. ### B2B sales management Give a sales team one WhatsApp Business number, a shared account history, internal notes, and a pipeline for tracking longer deals involving multiple stakeholders. ### Omnichannel helpdesk Manage customer support across channels with an AI knowledge base, ticket management, complaint handling, and service-level workflows in a shared inbox. ### Measured WhatsApp campaigns Use customer segments and WhatsApp broadcasts, then evaluate campaigns through replies and conversion activity rather than delivery volume alone. ### Repeat-order workflows Use customer records, customer stages, scheduled follow-ups, broadcasts, and order automation to remind previous buyers at appropriate points. ## Perguntas frequentes ### Which channels can CekatAI connect? The platform lists WhatsApp Business API, Instagram, TikTok, Facebook Messenger, Telegram, website live chat, and email as supported conversation channels. It also lists Meta Open API and webhooks for system connections. ### Can an AI agent hand a conversation to a human? Yes. Conversations can be handed to team members in the shared inbox. Assignment, private notes and collaborators help the team coordinate without showing internal notes to customers. ### How is the AI agent configured? Users can provide business information and standard operating procedures as a knowledge source, configure visual chat flows, set AI working hours, and connect APIs for actions such as booking or shipping checks. ### Can businesses start with only the Chat product? Yes. You can begin with Chat and add CRM or Marketing later. The products share a platform, so customer data connects when additional products are enabled; their plans can be combined in one contract. ### What are MAU and AI Credits in the plans? MAU counts unique customers interacting with your business in a month, once per customer. Included AI and WhatsApp credits reset each monthly billing cycle; unused purchased add-on credits roll over. AI stops when its credits run out until reset or top-up. Exceeding the MAU soft cap may incur extra charges. ### Which plan includes workflow building and ticketing? Business and Custom Chat include Flow Builder, automated follow-up and ticketing; Starter and Pro do not. Advanced Automation and CSAT are listed for Custom. AI Simple answers from your knowledge base; AI Full supports more complex chat flows and actions. ### What capacity is included in the standard Chat plans? Starter lists 1 WhatsApp Business account, 1,000 MAU, 5,000 AI credits and 3 seats; Pro lists 1 account, 3,000 MAU, 15,000 credits and 5 seats; Business lists 3 accounts, 10,000 MAU, 50,000 credits and 7 seats. Custom capacity is agreed separately. ### How do purchase and setup work? CekatAI advertises a 14-day free trial and quotes subscription prices through its sales team, excluding VAT. Regular plans have no separate basic setup fee or minimum contract. Basic onboarding and initial configuration are included; complex integrations, advanced AI configuration or custom workflows can carry an additional professional fee. ## Informações rápidas - **Category**: AI customer service and sales platform - **Primary users**: Customer service, sales, marketing, and operations teams - **Core channels**: WhatsApp Business API and other social, messaging, website, and email channels - **Workflow focus**: Lead conversion, B2B sales, helpdesk, WhatsApp marketing, and repeat orders - **Plan structure**: Chat plans with separate CRM and Marketing products that can be combined - **Website**: cekat.ai