# Canny AI customer feedback management for product, sales, and customer success teams. - Findings24: - Site: - Categorias: Business Software ## O que é Canny? Canny is a customer feedback management platform that connects customer requests with product planning. It brings feedback from support conversations, sales calls, and customer submissions into a shared workspace, then links requests to customer accounts and revenue. Teams use Canny to evaluate demand, prioritize development, and communicate progress through feedback boards, roadmaps, and product announcements. Its AI suite, Autopilot, helps capture and organize requests as customer conversations happen. ## O que Canny pode fazer? ### Automatic feedback capture Autopilot discovers requests in sources such as Intercom, Zendesk, Gong, and Zoom, merges duplicates, and routes new ideas into your team's structure. ### Revenue-based prioritization Connect account data through Canny Identify, Salesforce, or HubSpot to see linked accounts, ARR, and deals. Build custom scores using revenue, demand, and effort. ### Feedback organization and analysis Structure ideas by product area or feature, add tags and categories, and filter feedback by user segment. Comment summaries help identify themes in discussions. ### Customer portals and roadmaps Let customers submit and vote on requests. Maintain public or private roadmaps, share status updates by email, and control access to feedback boards. ### Product announcements Publish changelog entries, schedule releases, and embed updates inside your product. Announce shipped features to customers who requested them. ### AI tool access through MCP Connect ChatGPT, Claude, Cursor, or another MCP-compatible client to query feedback and revenue context, update statuses, link deals, and reply to customers. ## Casos de uso ### Product planning Compare requests from paying customers and prospects when deciding what to build, balancing demand and revenue impact against estimated effort. ### Sales follow-up Record feature gaps raised during prospect conversations, connect them to deals, and follow up when requested functionality ships. ### Customer success reviews Review account requests before renewals to identify unresolved needs and expansion opportunities, giving customer success teams context for discussions. ### Leadership reporting Use an AI assistant connected through MCP to investigate feedback themes and generate reports, or draft product requirements grounded in customer requests. ## Perguntas frequentes ### How much does Canny cost? Canny offers free signup. Check the current pricing page for plan availability, tracked-user allowances and paid rates before choosing a plan. ### What counts as a tracked user? Someone associated with feedback through a post, vote, or comment. Actions taken by an administrator on their behalf, or feedback captured by Autopilot, also count. ### What happens when I exceed my tracked user limit? Review current tracked-user limits and spending controls in your plan settings, and confirm whether exceeding a limit changes billing or feedback collection. ### What is required to use the MCP server? Check Canny’s current MCP documentation for plan eligibility, connection method, permissions, audit logging and available reversal controls. ## Informações rápidas - **Category**: Customer feedback management - **Primary teams**: Product, sales, customer success, and marketing - **Project management integrations**: Jira, ClickUp, Linear, Asana, GitHub, and Azure DevOps - **Free signup**: No credit card required - **Website**: https://canny.io