# BotSpace IA conversacional para equipes de ecommerce que automatiza vendas, suporte e transmissões no WhatsApp e Instagram - Findings24: - Site: - Preços: Freemium - Categorias: Assistente de e-commerce com IA, Assistente de vendas com IA, Assistente IA Redes Sociais ## O que é BotSpace? BotSpace is a conversational AI platform for ecommerce teams that want to manage marketing, sales, and support on WhatsApp and Instagram. The product combines channel automation, inbox collaboration, and AI assistance in one system. Its core workflow centers on helping businesses engage contacts, send broadcasts, answer customer questions, and automate repeat conversations. The site also positions Rex, BotSpace’s AI agent, as a customer-service layer that can use business knowledge, follow policies, and take actions for customers. ## O que BotSpace pode fazer? ### WhatsApp and Instagram automation Run customer communication on WhatsApp and Instagram from a single platform, with automation available on both channels. ### Shared inbox Store incoming conversations in a shared inbox so teams can collaborate on replies and handoffs. ### Workflows and broadcasts Build no-code workflows for broadcasts, routing, triage, and other message-driven automations. ### Rex AI agent Use Rex to answer from your knowledge sources, follow your tone and policies, and hand off to humans when needed. ### AI Copilot Assist agents with summaries, translations, suggested replies, and other inbox support tools. ### AI insights and reporting Review CSAT, sentiment, and overview reporting to understand conversation quality and agent performance. ## Casos de uso ### Marketing broadcasts Send deals, discounts, and product drops to WhatsApp inboxes instead of relying only on email campaigns. ### Sales conversations Let customers browse product catalogs, ask questions, and complete a purchase in chat without leaving the app. ### Customer support automation Use Rex to respond to routine customer questions, apply support knowledge, and hand off complex cases to human agents. ### Team operations Use the shared inbox, AI Copilot, and reporting tools to help teams work faster and spot issues earlier. ## Perguntas frequentes ### What does BotSpace do? BotSpace is built to automate customer conversations on WhatsApp and Instagram. It can handle support, social interactions, and sales using its AI agent Rex and workflow automations. ### Does BotSpace have paid plans? The pricing page shows a Free plan, a Pro plan starting at $15/month, and a Premium plan with custom pricing. BotSpace also offers add-ons such as Rex AI Agent, AI Copilot, AI Insights, and extra channels. ### How does Rex work? Rex uses your support knowledge, tone of voice, policies, and procedures to generate answers. It also supports human handoff, AI intent detection, and action templates for connected tools. ### Which channels are supported? BotSpace supports WhatsApp and Instagram automation. The pricing page says every account can add up to one channel, either WhatsApp or Instagram, with additional channels available for a fee. ### Who is BotSpace for? BotSpace is designed for teams that want to manage leads, customer messages, and support conversations in one place. Features on the pricing and home pages include shared inboxes, broadcasts, workflows, reporting, and AI assistance. ## Informações rápidas - **Category**: Conversational AI platform - **Primary channels**: WhatsApp and Instagram - **Typical users**: Ecommerce, support, sales, and operations teams - **Pricing model**: Free plan, Pro plan starting at $15/month, Premium custom pricing - **Add-ons**: Rex AI Agent, AI Copilot, AI Insights, extra channels - **Website**: bot.space